About this role
AbbVie’s Austin based Virtual Sales is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.
Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.
Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.
Core duties include:
Ability to use virtual sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, and follow up conversationsEstablish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationshipsEngage targeted healthcare professionals in promotional communications in accordance with policies and procedures set by the programVerify and complete required data entry including details of the target’s responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrityManage daily sales call activity to optimize time and maximize the achievement of sales objectivesListen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objectiveMaintain the required product expertise including competitive product knowledgeSuccessfully complete product training and meet training expectations to service customers within the parameters of the programDemonstrate effectiveness working independently and in a team environmentMeet and exceed established daily and monthly call volume metrics successfullyProcess customer requests related to product samples and literature programs in a timely, accurate, and professional mannerDisplay ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute deliveryProvide information pertaining to additional sources of information regarding products, such as referral to websites or other appropriate AbbVie resourceProject a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate serviceDisplay a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responsesEffective and timely communication with the Virtual Sales ManagerMust safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) Education and/or experience
Bachelor’s degree or equivalent experienceThe ideal candidate will have a background in direct selling with a proven sales track recordSales experience preferredThe ability to work independently, highly organized and superior communication skillsExperience in the healthcare industry involving interaction with physicians, patients, etc preferred.Desired knowledge
Skills and abilities of clinical techniques and understanding of medical terminologyKnowledge of medical device, pharmaceutical, or related fieldSkills demonstrating professional phone etiquetteAbility to use Microsoft Office, Outlook MS Word, Excel, PowerPointKnowledge of Salesforce preferredAdditional skills
Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited toDaily activity, goals, metricsExpedient usage of database and other core toolsMaintaining strict quality control standards and performance monitoring Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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https://www.abbvie.com/join-us/reasonable-accommodations.html