About this role
Job summary About you You will:
be passionate about continuous quality improvement in services supporting people using mental health services be a confident leader able to collaborate and influence with a range of stakeholders be committed to staying up to date with relevant legislation and practices affecting services supporting people using mental health services be committed to the highest standards of safeguarding, and providing support and advice to colleagues have the ability and motivation to work with a Recovery focused and Psychological, Adversity and Trauma informed approach be confident communicating with a wide range services users and staff
What we offer to be part of a friendly team, with direct support from the Director of Services in-depth induction to Second Step and all the relevant training and support you need to do your job well. Blended working across home and office base in Bristol, with some travel to other office bases in the South West monthly one-to-one sessions with your line manager
Main duties of the job We are seeking someone with a commitment to improving mental health outcomes through meaningful service user involvement to join us as Quality and Improvement Manager. Working closely with the Director of Services, you will lead our Quality and Improvement Team; revising, developing and managing the organisations quality assurance and improvement strategy and policies, coproduction strategy and policy and complaints management.
If you are enthusiastic about working in a mental health organisation, working to improve systems and process to promote positive outcomes for the people we work with as well as our staff, this could be the role for you
About us Second Step is a leading mental health charity in the Southwest offering support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.
Job description Job responsibilities Develop and deliver an effective quality assurance and quality improvement strategy
Oversee the Quality Assurance Manager to deliver Quality Audits and monitor service improvement plans
Support our quality work in partnerships with other organisations
Support operational managers, ensuring issues identified through operational performance reports are identified, understood by managers and improvement plans developed and implemented.
Work with the Director of Services and Facilities Manager to oversee and monitor the health and safety plan for the organisation.
Contribute to the effectiveness of the Operations Management Team, Service Quality Committee and Health and Safety Forum
Person Specification
Experience Essential
Managing and developing staff Experience of implementing and improving systems and processes, particularly client-facing systems or client relationship management software; developing performance management systems, including identifying KPIs and tracking mechanisms Policy development and implementation; delivering multiple projects in a team or multidisciplinary environment; interpreting and analysing data Experience of working in the not-for-profit sector
Desirable
Experience of service user involvement Experience of implementing management systems Investigating complaints Experience of working in a mental health, housing, or social care organisation; experience of mental health issues and/or services, either as a user, carer or supporter Managing budgets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Second Step
Address 162 Pennywell Road (Head Office)
St Jude's
Bristol
BS5 0TX
United Kingdom
Employer's website https://www.second-step.co.uk/ (Opens in a new tab)