About this role
Job summary
The Medicines Administrator will act as a focal point of communication between clinicians, reception team, management team, patients and pharmacies, as well as other members of the primary health care team to ensure patients repeat medication is produced within the current protocols of the practice.
Main duties of the job
Key Duties/Responsibilities
Duties will include co-ordinating and preparing repeat prescriptions for our patients, data entry on to patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items below, dependent on current and evolving practice workload and staffing levels.
Please also refer to the attached job description and person specification.
About us
Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.
We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.
LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS).All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.
We are unable to support candidates requiring a skilled worker visa for this post as the Practice is only able to support clinical posts at this time.
Job description Job responsibilities
Key Duties and Responsibilities
Duties will include co-ordinating and preparing repeat prescriptions for our patients, data entry on to patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items below, dependent on current and evolving practice workload and staffing levels:
Work with our Clinicians to provide a responsive repeat prescription service delegated to the Medicines Management team as appropriate.Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.Comply with legal and professional requirements, accepted guidance on professional practice and with safe systems of work for re-authorising repeat prescriptions.Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.Expedite urgent prescriptions when necessary to help ensure a safe and responsive service for our patients.Respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.Post as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the Patient records.Ensure to keep patient information updated and the patient information is secure / kept confidential at all times.Maintain accurate patient records promptly and quickly entering data in accordance with reporting requirements.Keep up to date with the Practice formulary and the National restricted drugs list.Liaise with external pharmacy services and patients as necessary to resolve queries.Build good working relationships with local pharmacies to help enable our prescription service.Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secureEnsure you have adequate stationary supplies in stock (Prescription sheets and pads)Provide cover of members of the Prescription team during periods of sickness and annual leaveUndertake training as requested to support safe and effective services for the PracticeCarry out any other duties as may reasonably be requested by the GPs/ Practice Manger/ Line Manager.
Person Specification
Qualifications Essential
Minimum of English & Maths GCSE or equivalent Experience of Microsoft Office software Experience of dealing with the public/patients Previous experience as prescription clerk / medicines coordinator or similar role Excellent attention to detail Excellent customer service skills Excellent verbal and written communication skills Problem solving skills Manage multiple tasks and conflicting demands Possess a professional appearance and manner To have drive, enthusiasm and initiative Self-motivated Flexible approach Positive thinker Able to work under pressure
Desirable
Medical Terminology training Experience of EMIS Web clinical system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancaster Medical Practice
Address Lancaster Medical Practice
King Street Surgery
38 King Street
Lancaster
Lancashire
LA1 1RE
United Kingdom
Employer's website https://www.lancastermedicalpractice.co.uk/ (Opens in a new tab)