About this role
Deliver professional multilingual customer support via email, phone, and live chat. Handle technical queries, warranty issues, and device troubleshooting for smartphones and other electronics. Process customer returns, refunds, and warranty claims accurately and efficiently. Oversee order preparation and fulfillment; ensure accurate and timely shipping. Manage warehouse operations, including stock control, order tracking, and inventory accuracy. Coordinate with Asian suppliers regarding imports of smartphones, tablets, and other devices. Communicate fluently with suppliers and clients in multiple languages, supporting global relations. Maintain product, logistics, and inventory documentation across relevant platforms. Assist with customs paperwork and import documentation in line with Dutch regulations. Track international deliveries and work within inventory/order management systems. Ensure compliance with customer service KPIs; support audits and reporting processes. Support procurement and logistics planning, as well as e-commerce system improvements. Represent the company in international meetings, trade fairs, and supplier visits (Asia-focused travel expected). WeCell B.V., an Amsterdam-based e-commerce company specializing in the online sale of smartphones, tablets, laptops, and consumer electronics, is seeking two positions of Multilingual Customer & Technical Support Specialist. This role is ideal for a skilled and versatile professionals with experience in technical support, customer service, warehouse operations, and supplier coordination. You will play a key role in ensuring customer satisfaction, logistics efficiency, and seamless coordination with our Asian suppliers