About this role
Job summary
Kirby Road Surgery have an exciting opportunity for one receptionist to join our team!
We are a friendly and diverse team consisting of GPs, Nurse Prescribers, Practice Nurses, Clinical Pharmacists, Paramedic and Healthcare Assistants, and we work together to deliver quality healthcare services to our patients.
Main duties of the job
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
You will be the first point of contact for our patients.
About us
Kirby Road Surgery has a patient list of approximately 8,500. Our practice is situated close to the town centre of Dunstable, with access to a staff car park and local transport links.
We are looking for one part time candidate.
It is the responsibility of every NHS funded organisation and health care professional to ensure that children and people in vulnerable circumstances are not only safe but also receive the highest possible standard of care. Kirby Road Surgery acknowledges the duty of care to safeguard, protect and promote the welfare of children, young people and adults at risk.
We remain committed to best practice and high-quality service provision which prioritises the safeguarding of our patients who are, or may be, at risk.
Job description Job responsibilities
This is a part time role. The hours are 08:00- 18:30 Monday and 08:00- 18:30 Friday.
You are required to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
You will be responsible for a range of duties, including but not limited to:
Greeting patients and visitors to the practice.Book in, amend and cancel patient appointments in line with practice appointments policy and procedures, ensuring optimum efficiency of the appointment system.Receive and accurately record requests for home visitsEnsure the appointment system is up-to-date.Respond and/or redirect all patient/ visitor and outside organisation requests accordingly.Explain practice arrangements and formal requirements to new patients and temporary residents, ensure related procedures are completed to a high standard.The recording of new patients onto the computer system.Advise patients of relevant charges for private services, accept payment and issue receipts documenting services provided.Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.Ensure all letters provided by patients by hand are recorded on the clinical system and put to the scanning team to process.
Person Specification
Experience Essential
Experience of working within the NHS or in primary care would be an advantage but it is not mandatory, as training will be provided.
Desirable
Good spoken and written English skills. Proficient with computers and Microsoft packages.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kirby Road Surgery
Address 58 Kirby Road
Dunstable
Bedfordshire
LU6 3JH
United Kingdom
Employer's website http://www.kirbyroadsurgery.co.uk/ (Opens in a new tab)