About this role
Job summary
Brook Lane Surgery is a friendly, patient-focused GP practice serving our local community in Hampshire. We are looking for a motivated and compassionate Care Navigator to join our busy and supportive team.
As a Care Navigator, you will play a vital role in ensuring patients receive the right care, at the right time, from the right service. You will be the first point of contact for patients, helping to direct them to the most appropriate clinician or service.
Main duties of the job
Main Duties of the JobProvide a welcoming and professional first point of contact for patients (face-to-face and telephone)Assess patient needs using care navigation techniques and signpost to appropriate servicesBook appointments and manage clinician diaries effectivelyHandle patient enquiries sensitively and confidentiallySupport the smooth running of reception and administrative systemsLiaise with clinical and external healthcare teamsMaintain accurate patient records in line with NHS and GDPR standards
About us
Brook Lane Surgery is a well-established GP practice committed to delivering high-quality primary care. We pride ourselves on:
A supportive and inclusive team environmentPatient-centred careContinuous staff development and trainingStrong links with the wider NHS network and community services
Job description Job responsibilities
Person SpecificationEssentialExcellent communication and interpersonal skillsStrong organisational and multitasking abilitiesAbility to remain calm under pressureBasic IT skillsA caring and patient-focused approachDesirablePrevious experience in a GP practice, NHS, or healthcare settingKnowledge of care navigation/signpostingExperience using clinical systems (e.g. EMIS)
Person Specification
Experience Essential
Excellent communication and interpersonal skills Strong organisational and multitasking abilities Ability to remain calm under pressure Basic IT skills (e.g. Microsoft Office, clinical systems) A caring and patient-focused approach
Desirable
Previous experience in a GP practice, NHS, or healthcare setting Knowledge of care navigation/signposting Experience using clinical systems (e.g. EMIS)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brook Lane Surgery
Address 233a Brook Lane
Sarisbury Green
Southampton
Hampshire
SO31 7DQ
United Kingdom
Employer's website https://www.brooklanesurgery.co.uk (Opens in a new tab)