About this role
Role Description
Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you.
Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users. Assist customers with booking inquiries, modifications, cancellations, and problem resolution. Maintain accurate records of customer interactions and transactions in the CRM system. Work collaboratively with internal teams to resolve customer issues effectively. Keep up-to-date on Booking.com products, policies, and travel industry developments.
Qualifications
Fluency in German (spoken and written) is required; English proficiency is an advantage. Prior experience in customer service, preferably in travel or online booking platforms, is beneficial. Strong communication and problem-solving skills with a customer-focused approach. Ability to work efficiently in a fast-paced, high-volume environment. Familiarity with CRM software and digital communication tools preferred. Excellent organizational skills and capacity to work well within a team.
Benefits
Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...