About this role
Purpose of the Role
To provide high‑quality administrative, pastoral and safeguarding support across the school, working closely with the Designated Safeguarding Lead (DSL), SENDCO and senior leaders. The role combines safeguarding administration, parental liaison and complaints coordination, SEND administrative support, and afternoon ELSA provision for identified pupils.
Key Responsibilities
1. Safeguarding & Pastoral Administration (Working with the DSL)
Support the DSL with day‑to‑day safeguarding administration, ensuring accurate and timely record‑keeping. Manage and maintain CPOMS entries, ensuring actions, outcomes and follow‑up tasks are recorded clearly. Liaise with parents as directed by the DSL, including arranging meetings, supporting conversations and documenting outcomes. Prepare safeguarding paperwork, reports and meeting notes as required. Assist with multi‑agency communication and coordination, ensuring information is shared appropriately and securely. 2. Parental Complaints Coordination (Working with the Headteacher)
Act as the first point of contact for parental complaints, ensuring concerns are acknowledged promptly and handled in line with the school’s complaints policy. Investigate complaints by gathering information, speaking with relevant staff, and compiling clear summaries of findings. Draft documentation for review by senior leaders: reports and minutes. Coordinate the complaints process, including scheduling meetings, tracking timelines and ensuring procedural compliance. Draft responses to parents for review by senior leaders, ensuring communication is professional, accurate and empathetic. Maintain a confidential log of complaints, outcomes and actions taken. 3. SEND Administration & Parent Liaison (Working with the SENDCO)
Support the SENDCO with administrative tasks including scheduling annual reviews, parent meetings and external agency appointments. Prepare documentation for SEND meetings, including pupil profiles, reports and minutes. Communicate with parents of pupils with SEND, ensuring they are kept informed and supported. Maintain SEND records and contribute to the organisation of the SEND provision map. Assist with coordination of interventions and tracking of pupil support. 4. Afternoon ELSA Provision (1:1 Support)
Deliver ELSA sessions to identified pupils on a 1:1 basis each afternoon, following agreed programmes and emotional‑literacy objectives. Build positive, trusting relationships with pupils to support their emotional wellbeing. Monitor and record progress, feeding back to the SENDCO, DSL and class teachers as appropriate. Prepare resources and maintain a calm, supportive environment for ELSA work. Contribute to wider pastoral support across the school where needed. General Duties
Always uphold confidentiality and data‑protection requirements. Work collaboratively with all staff to promote a safe, inclusive and supportive school environment. Undertake relevant training, including safeguarding, ELSA supervision and SEND updates. Carry out any other duties reasonably requested by the Headteacher.