About this role
Location: The Francis Crick Institute, London
Short summary
We are looking for a strong operationally focused Occupational Health Contract Manager to join us here at the Crick.
You will focus on managing and continuously improving the Crick’s outsourced Occupational Health service, ensuring it runs smoothly, efficiently, and in line with organisational needs. Acting as the key link between internal teams and the external provider, you’ll play a central role in driving service quality and operational excellence.
You’ll oversee a broad range of services including employee health programmes, pre-employment checks, and wellbeing support, ensuring they are delivered effectively and consistently.
Working within the People Partnering team, you’ll collaborate closely with HR operations, systems teams, and Health & Safety to streamline processes, improve the employee experience, and ensure compliance with relevant standards.
Strong operational experience is a must for this role with a real skill for coordinating across teams, improving processes, and making services work better for people.
Key Responsibilities
You will:
Manage and monitor the current occupational health service for the Crick with the outsourced supplier ensuring effective service delivery against KPIs and SLAs. Working closely with the H&S team and Data Protection team, ensure Occupational Health provision complies with relevant legislation and standards Develop clear guidance and communications to ensure managers and employees understand how and when to access Occupational Health support Project-manage any review or future change of supplier(s). Co-ordinate and oversee health surveillance programmes in line with statutory and monitor health surveillance appointments.
About you
You will have:
Significant experience managing or working closely with an outsourced Occupational Health service. Strong understanding of occupational health principles, absence management, and workplace adjustments. Experience of contract management, service performance monitoring, and supplier relationships, ideally for outsourced occupational health contracts. Understanding of UK occupational health legislation and workplace health risk assessment. Excellent stakeholder management skills, with the ability to influence and advise at all levels.
About us
The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.
The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
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