About this role
Job summary
We are looking for a professional and dynamic individual to join our Critical Care team at Withybush Hospital.
The enthusiastic individual will need to integrate with the team and provide efficient and effective administrative support to the nurses, consultants and patients. Attention to detail is necessary, as are excellent communication skills and the ability to prioritise and plan workload.
The post holder will be the first face relatives see; they should be polite, professional, enthusiastic, and able to deal with multiple administrative tasks requested from nursing staff, doctors, patients and relatives, both over the phone and in person on the Unit.
Main duties of the job
The candidate should have excellent computer skills, with a good telephone manner, capable of updating records, filing, dealing with incoming and outgoing post, arranging appointments and ambulance bookings.
The successful applicant will need to demonstrate strong team working skills plus the ability to work on their own initiative, communicating with all levels of hospital staff as well as patients and carers.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22/06/2026.
Person Specification
Qualifications and Knowledge Essential
Good standard of education Numeracy and Literacy Skills
Experience Essential
IT skills: Microsoft and email
Desirable
Office / Administration Experience
Other Desirable
Welsh Speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Withybush General Hospital
Fishguard Road
Haverfordwest
SA61 2PZ
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)