About this role
Job summary
This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire.
You will be responsible for the day-to-day reception and administration of the department and its two outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking and rescheduling appointments, welcoming patients to the department when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables.
You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department. You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments.
It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with.
Main duties of the job
To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.
You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.
To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 24/06/2026.
Person Specification
Qualifications and Knowledge Essential
Good standard of general education Numeracy and Literacy Skills Effective oral and written communication skills Ability to work under supervision and confident to seek advice when appropriate Good accuracy and attention to detail Self-motivated, proactive, and innovative To be able to work to deadlines Basic computer skills i.e. able to use email and internet to send and retrieve information Qualified to NVQ Level 3 or equivalent qualification, or experience in a similar role
Desirable
NVQ level 3 in Business Administration Evidence of ability to complete tasks effectively
Experience Essential
Experience of IT packages such as Word, Excel and Outlook Office / Administrative experience Demonstrate an understanding of customer care when liaising with the public on the telephone, electronically and/or face-to-face Ability to communicate effectively and sensitively Working in a team for a common goal Evidence of significant administrative experience within a customer focused environment Experience and understanding of outpatient services and performance indicators Experience in implementing NHS policies and guidelines relevant to outpatient services
Desirable
Previous experience working in a healthcare setting specialising in healthcare appointment making. Previous experience of working as an Audiology Administrator / Receptionist Willingness to undertake NHS specific IT system training (eg casenote tracking and AuditBase patient management system) Proven experience of developing administrative processes, analysing information, and report writing
Language Skills Desirable
Welsh Speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Withybush General Hospital
Fishguard Road
Haverfordwest
SA61 2PZ
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)