About this role
Job summary
The Operations Manager is a new post created following the separation of the former combined People and Operations Manager role. This role is the dedicated operational delivery function for the PCN, responsible for everything that pertains to the PCN as a functioning organisation: process, compliance, facilities, financial operations support, and administrative infrastructure.
The Operations Manager will also take on key responsibilities from the Service Implementation Manager role, ensuring that PCN service projects are delivered to time, budget, and quality standards, and that the PCN's contractual obligations are operationalised effectively across all member practices.
The postholder will be process-driven, highly organised, and comfortable with deadline-driven, compliance-focused work. They will work closely with the Chief Operating Officer (COO), People Manager, Executive Assistant, and external finance provider within clearly agreed boundaries.
Main duties of the job
A senior operational role responsible for the effective day-to-day running of the PCN, ensuring contractual compliance, efficient service delivery, and strong governance.
Operational Leadership Oversee PCN operations, monitor contractual compliance (including PCN DES), report performance data, and drive efficiency solutions. Manage systems and SOPs underpinning PCN delivery.
Service Implementation Lead implementation of approved PCN services with clear timelines. Support Practice Managers with rollout, training, and adoption of new processes. Operationalise PCN DES requirements across the network.
Facilities Oversee the Bridgewater site to CQC standards, managing suppliers, maintenance, and health and safety compliance.
Financial Operations Support the COO with budget monitoring, financial reporting, and compliance. Maintain accurate documentation and escalate risks as needed.
Governance & Compliance Act as CQC Lead. Maintain the PCN's policy framework, SOPs, and risk registers. Ensure compliance with contractual, regulatory, and statutory obligations.
Stakeholder & Communications Key operational contact for member practices, ICB, and external partners. Manage PCN-wide communications and represent the PCN in operational forums.
The role is evolving and requires flexibility and adaptability.
About us
North Shropshire Primary Care Network (PCN) is a group of 6 local GP practices working together to care for more than 85,000 people across North Shropshire.
By working as one team, we offer a wider range of services to support the health and wellbeing of our patients. These include extended opening hours, home visits from paramedics, and specialist clinics led by pharmacists along with many other services designed around our patients needs.
Were proud to be part of our local community and are committed to neighbourhood working. This means we work closely with other health, care, and community organisations in the area to provide joined-up care and support thats easier to access, closer to home, and focused on what matters most to you.
Job description Job responsibilities Purpose of the role
The Operations Manager is a new post created following the separation of the former combined People and Operations Manager role. This role is the dedicated operational delivery function for the PCN, responsible for everything that pertains to the PCN as a functioning organisation: process, compliance, facilities, financial operations support, and administrative infrastructure.
The Operations Manager will also take on key responsibilities from the Service Implementation Manager role, ensuring that PCN service projects are delivered to time, budget, and quality standards, and that the PCN's contractual obligations are operationalised effectively across all member practices.
The postholder will be process-driven, highly organised, and comfortable with deadline-driven, compliance-focused work. They will work closely with the Chief Operating Officer, People Manager, Executive Assistant, and external finance provider within clearly agreed boundaries.
Main Responsibilities
Operational Leadership & Delivery
Provide operational leadership to the PCN ensuring the day-to-day running of the PCN functions effectively and efficiently.
Monitor and ensure compliance with contractual requirements on behalf of the PCN, including but not limited to the PCN DES.
Record, collate, and report PCN performance data as required by the COO, PCN Board, and external stakeholders.
Identify and implement cost-saving and efficiency solutions across PCN operations.
Manage the operational systems and processes that underpin PCN delivery, developing and maintaining standard operating procedures.
Service Implementation & Project Management
Lead the implementation of approved PCN services, translating strategic plans into actionable deliverables with clear timelines and milestones.
Coordinate with member practices and stakeholders to ensure smooth implementation of service initiatives, resolving operational challenges and ensuring consistent adoption of new processes.
Work within the PCN Core team to operationalise PCN DES requirements and ensure contractual deliverables are met across the network.
Support Practice Managers in implementing new systems and processes, providing hands-on guidance, coordinating rollout schedules, and delivering operational training.
Facilities Management
Oversee the day-to-day management of the Bridgewater site, ensuring a CQC standard of safe, compliant, and a functional working environment.
Manage facilities-related contracts, suppliers, and maintenance requirements.
Ensure health and safety compliance, maintaining appropriate records and reporting.
Financial Operations Support
Support the COO with budget monitoring, financial reporting, and financial compliance within the PCN's governance framework.
Maintain accurate documentation related to financial processes, contracts, and operational spend.
Identify and escalate financial risks and anomalies to the COO as required.
Governance, Policy & Compliance
CQC Lead for the PCN
Lead the development and maintenance of the PCN's policy framework, standard operating procedures, and governance documentation.
Support effective risk management processes, maintaining risk registers and escalating risks through appropriate governance structures.
Ensure the PCN meets its obligations under contractual, regulatory, and statutory frameworks.
Support PCN staff to understand how policies, standards, and guidelines affect their work.
Communications & Stakeholder Management
Act as a key point of operational contact within the PCN for member practices, external stakeholders, and primary care teams.
Manage PCN-wide operational communications to staff and external stakeholders as required.
Build and maintain strong relationships with internal and external stakeholders including practice staff, private providers, neighbouring PCNs, and ICB.
Represent the PCN in operational meetings and forums as required.
Equality, Diversity & Inclusion
Promote and support equality, diversity, and the rights of patients, carers, and colleagues.
Ensure services and processes are accessible and inclusive, respecting the privacy, dignity, needs, and beliefs of individuals.
Other
Any other responsibilities identified during the course of the job. This is an evolving role and the postholder will need to be flexible and adaptable.
Person Specification
Qualifications Essential
A Level or Equivalent experience
Experience Essential
Experience of working in a Operational Role
Desirable
Experience working in NHS, primary care, or a similar complex service environment. Experience of facilities management. Experience of NHS financial governance and reporting requirements.
Knowledge & Skills Essential
Strong operational management skills, with the ability to lead process-intensive, deadline-driven work. Proven project management experience, with ability to manage multiple concurrent projects. Excellent organisational skills and strong attention to detail. Ability to analyse complex operational situations and develop pragmatic solutions. Strong communication and stakeholder management skills. Understanding of CQC. Good working ability to work with financial information. High level of computer literacy, including Microsoft Office (particularly Excel). Ability to work calmly under pressure and adapt to changing priorities. Self-motivated and able to work autonomously. Ability to work from the PCN hub and travel across all PCN practices as required.
Desirable
Knowledge of NHS contractual frameworks Knowledge of quality improvement methodologies.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Shropshire Primary Care Network
Address North Shropshire Primary Care Network
Drumcarrig
Bridgewater Street
Whitchurch, Shropshire
SY13 1QH
United Kingdom