About this role
Job summary
The successful candidate will join an established growing team
Within Woodstock Bower practice you will ensure that patients receive the best care possible. Your role is a key part of our growing and progressive practice, working to provide an enhanced care experience with a view to improving the service.
We are seeking an enthusiastic, patient focused and highly motivated individual to work within our supportive team.
Main duties of the job
arranging medication reviews and managing quarterly reports, liaising with the Care Home and arranging visits.
Learning Disability - arranging annual LD reviews and ensuring screening is maintained.
Dementia Reviews - arranging reviews, monitoring carers register, identifying carers and providing support.
Early Cancer Diagnosis - ensuring the full workflow is completed for example, monitoring patients for review/screening and maintaining accurate records. Following up non responders and sending out screening invites. Overseeing the process for FIT tests and working with C The Signs.
Pro-active Care - Work alongside the lead nurse in identifying patients eligible for pro-active care.
Carrying out agreed processes to ensure QOF targets are met in line with expectations. Maintain patient information and read codes as appropriate. Maintain patient recall system in line with practice agreements. Undertake clinical searches and interrogate data as appropriate.
Assisting with enhanced service claims and cross checking data.
Work with practice staff on other areas such as the seasonal flu vaccination service and annual health screening invites.
Extraction and collation of information from System One and potentially other areas to provide to Practice manager.
Working with the Practice manager and partners
About us Main duties of the job
The successful candidate will join a well established team at Woodstock Bower Practice.
Within Woodstock Bower practice you will ensure that patients receive the best care possible. Your role is a key part of our growing and team working to provide an enhanced care experience with a view to improving the service.
We are seeking an enthusiastic, patient focused and highly motivated individual to work within our supportive team.
About usWoodstock Bower Practice has around 11500 patients.
We are a friendly and supportive team consisting of Doctors, Nurses, HCA's, administrative support . We are easily accessible by car or public transport.
Job description Job responsibilities
Job SummaryThe purpose of the role is to help co-ordinate the care of our patients, focussed on working with different cohorts of patients as required by the surgeries and the network:
Working as part of our reception teams to improve accessibility for patients contacting the surgery, either via telephone or utilising online consulting platforms. Navigating patient care needs and providing administrative support to dealing with electronic consultation requests. Providing additional capacity to our reception teams at peak focus times to improve response times.
Working with our chronic disease management teams to arrange annual reviews for patients with specific health conditions, for example booking blood test appointments and nurse/GP/Pharmacist review appointments for patients with certain long term conditions like diabetes, heart failure, asthma and COPD.
Ensuring patients attend offered screening appointments, including cervical smears, breast mammograms and abdominal aortic aneurysm screening appointments, via invitation and reminders to take up the screening offering
Working with our pharmacy teams and clinical leads to improve the care of certain cohorts of patients, as targeted to be in need by those who commission the care we provide or identified by ourselves for example following up patients with previous high blood pressure readings or arranging monitoring blood test appointments for patients on certain medication.
Working with these cohorts will involve the following skills:
Answering telephone calls from patients and taking appropriate actions
Utilising online consulting platforms to communicate electronically with patients and liaising with clinicians
Liaising with clinicians and other team members as required
Inputting data into the electronic clinical record system all practices use SystmOne
Management of emails via nhs.net
Working with lists of patients as identified via searches on the clinical system to issue invitations for appointments where appropriate, via telephone, text invitation and written form where required
Following up patients who do not respond to initial invitations to appointments
Prioritising work flows depending on need of the individual surgery and patient cohorts that are being worked with
Maintaining absolute confidentiality at all times in relation to patient, carer and family information and other data that you may come across as part of the role
Following all applicable health and safety and fire regulations in practice buildings at all times
Ensure data protection regulations are followed at all times
Attend any training event as directed by practices or the network as required
Communicate effectively with patients and colleagues across in person, telephonic and electronic written communication scenarios
Other Duties
Attend suitable courses as directed by the practice or network to enhance your skills either on site or external Attend all monthly training events as directed by the Practice Manager Demonstrate duties to new staff or less experienced staff Use own initiative and resourcefulness to resolve problems which occur as part of day to day duties. Locating and providing appropriate patient documentation and helping to resolve minor problems.Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths Qualified to NVQ level 2 in Health and Social Care
Desirable
Qualified in Phlebotomy Qualified to NVQ level 3
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodstock Bower Surgery
Address Kimberworth Road
Rotherham
S61 1AH
United Kingdom
Employer's website https://woodstockbower.co.uk/ (Opens in a new tab)