About this role
Job summary
Parklands Surgery is a busy GP practice located in the centre of Chichester
We are looking to recruit an additional member of staff to add to our current team of 6 friendly medical receptionists.
21 hours over 3 days (no weekends/bank holidays).
Hours of work: Monday 8am - 6.30pm, Tuesday 8am - 1.30pm and Thursday 1pm - 6.30pm, plus overtime available for holiday and sickness cover.
The ideal candidate will need to possess extensive customer service experience, excellent verbal and written communication skills, be fully computer literate and be able to work under pressure, in a fast paced environment whilst providing the best possible care for our patients.
Main duties of the job
Main Duties and Responsibilities
Provide a warm, caring and professional welcome to patients attending the surgery Answering patient queries. Process patient requests and assist them in booking the most appropriate appointment. Use clinical database (SystmOne). Assist with the effective recording of data onto the clinical system. Record all patient contacts onto the computerised records in line with Practice protocols. Processing requests for repeat medication. Provide a high standard of customer service.
About us
Please note:
Successful candidates will be required to be checked by the Disclosure and Barring Service
Free onsite parking is available and we offer a competitive pension. You can also join the blue light card discount scheme. Local discounted gym membership scheme.
Job Types: Part-time, Permanent
Benefits:
Company pension Employee discount Free flu jabs Free parking Gym membership On-site parking Sick pay
Work Location: In person
Job description Job responsibilities
The ideal candidate will need to possess extensive customer service experience, excellent verbal and written communication skills, be fully computer literate and be able to work under pressure, in a fast paced environment whilst providing the best possible care for our patients.
Main Duties and Responsibilities
Provide a warm, caring and professional welcome to patients attending the surgery Answering patient queries. Process patient requests and assist them in booking the most appropriate appointment. Use clinical database (SystmOne). Assist with the effective recording of data onto the clinical system. Record all patient contacts onto the computerised records in line with Practice protocols. Processing requests for repeat medication. Provide a high standard of customer service.Qualifications
O-Level / GCSE or equivalent English Grade C or above Desirable O-Level / GCSE or equivalent Mathematics Grade C or above Desirable.Essential Experience
Customer or Patient facing role Microsoft Office in particular MS Word, Excell and Outlook. A computer literacy test will apply.Desirable Experience
Working in a busy reception (ideally in a GP or other NHS setting) Administration Emis Web or Systm1 clinical system Working in an NHS environment Medical terminology Working with customer management systems (Looking up records and finding out information from computer systems).Personal Attributes
Able to communicate clearly with a wide range of people Professional and responsible attitude, reliable and punctual Able to work independently / self-motivated Able to use judgement and plan and prioritise tasks and workflows Able to take initiative and be resourceful when responding to enquiries Team-worker - flexible approach and able to adapt to changes Willing to develop and train according to the needs of the role Resilient, calm manner in busy environments Able to respect confidentiality and discretion.
Person Specification
Qualifications Essential
Qualifications O-Level / GCSE or equivalent English Grade C or above Desirable O-Level / GCSE or equivalent Mathematics Grade C or above Desirable. Essential Experience Customer or Patient facing role Microsoft Office in particular MS Word, Excell and Outlook. A computer literacy test will apply.
Desirable
Desirable Experience Working in a busy reception (ideally in a GP or other NHS setting) Administration Emis Web or Systm1 clinical system Working in an NHS environment Medical terminology Working with customer management systems (Looking up records and finding out information from computer systems).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Parklands Surgery
Address 4 Parklands Road
Chichester
West Sussex
PO19 3DT
United Kingdom
Employer's website https://www.parklandssurgery.nhs.uk/ (Opens in a new tab)