About this role
Job summary
An opportunity to join one of the south coasts largest GP practices, currently rated CQC Outstanding, serving 39,000 patients across 5 sites. We are recruiting a team leader for our busy Workflow and Safeguarding team. Key attributes we are looking for include Team Leadership, Workflow & Process Management, Reporting and Compliance and ProblemSolving.
Main duties of the job
Oversee the processing of inbound correspondence - ensuring patient communications are processed efficiently and securely.
Team Leadership supervising the team, setting priorities, delegating tasks, coaching, and handling performance reviews.
Workflow & Process Management designing and improving admin processes, ensuring consistency, and accuracy.
Reporting & Compliance preparing reports, maintaining records, and ensuring policies and procedures are followed.
ProblemSolving handling unexpected issues, from IT access problems to liaising with partner organisations.
About us
The Adam Practice is an innovative, large 5 site practice, caring for approximately 40,000 patients. Our team of around 170 people includes many allied health professionals, including doctors, paramedics, nurses, healthcare assistants, support, and administration staff.
Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement, and enable staff to grow in their individual development.
Job description Job responsibilities
To manage the Workflow and Safeguarding Team Administrators including all first-line HR responsibilities, such as training, appraisal, support with welfare needs and absence management.
To be accountable for the completion of administrative tasks within required timescales and to manage the team accordingly to achieve this, in partnership with the IT & Data Quality Manager, when necessary.
To undertake workflow audits to maintain a Quality Improvement culture across the Practice, leading by example.
To assist the IT and Data Quality Manager with achieving QOF and other contractual targets
Person Specification
Qualifications Essential
Good general level of education
Skills and Knowledge Essential
Excellent Communication (verbal and face-to-face) Excellent Telephone Manner IT skills Good diplomacy skills Excellent prioritisation skills Knowledge of SystmOne (Clinical system)
Desirable
Keyboard Skills Problem solving Knowledge of Medical Terminology Knowledge of Safeguarding
Experience Essential
Team Leader / Supervisory experience
Desirable
Previous NHS experience Management Experience
Qualities and Attributes Essential
Excellent communication (to cement relationships, keep people informed and reduce errors) Consistent collaborative working. (by working together we can have a greater learning and sharing of knowledge, resource and expertise) Effective decision making (a person must be able to consider the outcome and impact of options; based on all these items they must then determine which option is the best for that particular situation) Taking responsibility (ownership for the quality of the performance delivered, whether in individual areas of work or as a team or whole practice. It is each person's own responsibility for the quality of performance in their role) Self-development (there should be an enthusiasm and responsibility to develop self and others through knowledge, skill and behaviours that add value to the patient experience and performance of the practice) Excellent leadership and management ensure all employees have clear direction, know what is expected of them, are supported and valued, are confident in delivering the best quality service.
Employer details Employer name The Adam Practice
Address 306 Blandford Road
Hamworthy
Poole
Dorset
BH15 4JQ
United Kingdom
Employer's website https://www.adampractice.co.uk/ (Opens in a new tab)