About this role
Job summary As a Care Home Operations Manager at Barchester, you will travel across and support your patch of Central England to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: £7,500
Main duties of the job As a Care Home Operations Manager at Barchester, you will travel across and support your patch of Central England to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package.
About us Barchester Healthcare is one of the largest independent care providers in the United Kingdom, offering a wide range of services, including residential care, dementia care, and nursing care for elderly individuals. With a commitment to delivering high-quality care, Barchester Healthcare employs a team of compassionate and skilled professionals who are dedicated to improving the lives of residents. The company emphasizes the importance of maintaining strong relationships with residents and their families, ensuring that each individual's unique needs and preferences are met. Barchester Healthcare also invests in the learning and development of its staff, offering various training programmes and career advancement opportunities. Their facilities are designed to provide a safe, comfortable, and homely environment for residents, promoting their well-being and quality of life. With a focus on quality care and continuous improvement, Barchester Healthcare is a respected leader in the care sector, known for its commitment to excellence and compassion.
Job description Job responsibilities
As a Care Home Operations Manager at Barchester, you will travel across and support your patch of Central England to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days* Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services
Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Build close and trusting relationships with residents and their loved ones
You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours.
7766
Person Specification
Qualifications Essential
Passionate about providing high-quality care and improving the lives of residents. Registered Nurse (RN) qualification or equivalent professional experience. Significant experience in a senior operational/leadership role in a care home setting. Turnaround home management experience. Significant experience in managing budgets, financial planning, and cost control. Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Malvern
WR14 3PT
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)