About this role
Job summary
This is an opportunity to make a difference by supporting colleagues and helping patients in our Oral, Maxillofacial Surgery and Orthodontic Department.
We are looking for a friendly, enthusiastic and proactive individual who has exceptional multi-tasking skills to manage the outsourcing of referrals, maintaining accurate records and updating patient outcomes appropriately and assist with the smooth running of a busy reception area.
Main duties of the job
This role will involve a mixture of administration and reception duties including managing outsourcing of referrals and all associated administration tasks, along with greeting patients, entering information onto Millennium, booking appointments, making/receiving telephone calls and other administrative duties as required. The role is intended to be flexible.
Competent computer skills are essential and a cheerful, friendly and flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever changing priorities.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications & Training Essential
GCSE or equivalent qualifications in English and Mathematics
Desirable
Knowledge and previous experience of using Trust computer systems (i.e. Millennium)
Knowledge & Experience Essential
Knowledge & Previous experience of working in the NHS or similar patient/customer focused environment
Desirable
Experience of working on a reception desk
Specific Skills Essential
IT literate including knowledge of Microsoft Office- Word, Outlook, Excel The ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospitals Bath NHS Trust
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)