About this role
Job summary
The post holder is responsible for the secretarial services of the practice, providing general secretarial support to the practice manager, doctors and other health professionals. The post holder will take administrative responsibility for medical student teaching supporting the clinicians involved.
Main duties of the job
Provide efficient and professional administrative support to clinical teams, acting as a key point of contact for patients, staff, and external organisations. Manage correspondence, appointments, and medical records accurately, ensuring confidentiality is maintained at all times. Coordinate clinic schedules, process referrals, and support the smooth day-to-day running of services. Communicate sensitively with patients, handling enquiries and providing clear information to support their care experience.
About us
Blithehale Medical Centre is a friendly and community-focused GP practice providing high-quality primary care services to a diverse local population. Our team is made up of dedicated clinicians, administrative staff, and support colleagues who work collaboratively to deliver safe, effective, and patient-centred care.
We pride ourselves on maintaining a supportive and inclusive working environment where teamwork, respect, and clear communication are at the heart of everything we do. Staff are encouraged to develop their skills and contribute to service improvement, helping us continually enhance the care we provide.
Working with us offers the opportunity to be part of a caring organisation that values its staff, promotes wellbeing, and supports a healthy worklife balance, alongside access to NHS benefits and ongoing professional development.
Job description Job responsibilities
JOB TITLE: MEDICAL SECRETARYREPORTS TO: PRACTICE MANAGERHOURS: 37.5 hours per weekJob Summary:
The post holder is responsible for the secretarial services of the practice, providing general secretarial support to the practice manager, doctors and other health professionals. The post holder will take administrative responsibility for medical student teaching supporting the clinicians involved.
Job Responsibilities:
Secretarial
Processing of information (electronic and hard copy) in a timely manner
Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies
Typing letters, reports and associated documentation as required
Processing referrals using the electronic referral system (ERS) including and not limited to referral related emails, meeting related emails, A&G list, triage responses/rejected list, assessment/cancelled referrals, incomplete UBRNs, missing referral letters, referrals pending External Action, EMIS referrals, IFRs etc.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Assist with general secretarial administrative tasks
Adhere to practice policies and procedures, including those related to patient confidentiality and data protection
To liaise and arrange clinical meetings including attending meetings and taking minutes. To keep a record of referrals To provide cover for members of the secretarial team during periods of sickness and annual leave To maintain adequate supplies of office stationery in order to perform your secretarial duties. Chase up appointments for patients Assisting in organising PPG meetings and minute taking. To perform any other duties as requested by the practice manager, assistant practice manager, operations manager or clinicians
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training includes:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
-Previous experience in a similar role would be desirable. -We would welcome candidates with prior experience in this role or a comparable position. -Experience in a similar role is desirable but not essential. -It would be advantageous to have previous experience in this role. -Candidates with relevant experience in this role are preferred.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Blithehale Medical Centre
Address 22 Dunbridge Street
London
E2 6JA
United Kingdom
Employer's website https://www.blithehalemedicalcentre.nhs.uk/ (Opens in a new tab)