About this role
Job summary
We are excited to offer a position for a Patient Services Co-ordinator to join our reception team at Bersted Green Surgery. This role is perfect for an individual looking to develop skills and experience in customer service and administration, while contributing to a friendly and supportive GP practice.
We are looking for either full or part time Care Coordinator. Hours to be discussed at interview
Main duties of the job
As a key member of our reception team, you will be responsible for:
Delivering a professional and welcoming reception and administrative service
Answering telephone calls and handling patient queries in a polite and efficient manner
Responding to online requests and emails promptly
Greeting patients and visitors at the front desk in a calm and courteous way
Keeping patients informed of any delays
Notifying GPs of patient arrivals
Booking, managing and amending appointments in line with practice policy
Sending appointment reminders as required
Ensuring patient records are accurate and securely filed
Assisting with general administrative tasks as needed
Working effectively as part of a wider multidisciplinary team
About us
Bersted Green Surgery is a friendly and forward-thinking GP practice based on the outskirts of Bognor Regis. We operate from a modern, purpose-built premises and provide care for around 13,000 patients.
You will be working as part of a close-knit team that includes receptionists, administrators, nurses, paramedics, GPs and management. We value teamwork, respect and high-quality care, and we are committed to supporting our staff with ongoing development.
Job description Job responsibilities
The following are the core responsibilities of the Patient Services Co-ordinator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o.Support all clinical staff with general tasks as requested
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office applications Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Desirable
Clinical IT system user skills Experience of administrative duties Experience of working in a healthcare setting GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bersted Green Surgery
Address 32 Durlston Drive
Bognor Regis
West Sussex
PO22 9TD
United Kingdom
Employer's website http://www.berstedgreensurgery.nhs.uk/ (Opens in a new tab)