About this role
Job summary
To provide a "patient focused" service to all. A professionalapproach will be necessary at all times which will require a flexiblemethod of working dealing with enquiries, either by telephone or inperson.
Main duties of the job
Key duties and responsibilities
Administration of Urgent Suspected Cancer (USC) referrals managing these via a Fast Track route. To ensure that all referrals received are correctly logged and administered on the Trust Patient Administration system (PAS). To ensure that Fast Track referrals are Partially Booked correctly to enable referrals to be electronically transferred to the Somerset Cancer Registry (SCR) To ensure that all referrals are managed in accordance with ESHT procedures and Cancer Waiting Times Guidance. Referrals are processed and passed to the relevant consultant within the allocated time scale To ensure that every USC referral or Straight to Test request is made within the national waiting time. To offer suitable appointment times based on the information received. To be able to understand clinical booking instructions. Follow the relevant clinic protocols and booking rules while considering the needs of the patient. To escalate to Service Managers or Clinicians when additional capacity is required to meet the demands of high volume of referrals or when patients are not able to be dated within the appropriate timeframe. To ensure that all paperwork pertaining to a patient's referral into a clinic is filed appropriately pending their appointment.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact [email protected]
Person Specification
Qualifications Essential
Good general education to GCSE level including Maths and English IT skills: MS Office applications NVQ level 3 or proven equivalent experience and knowledge
Desirable
ECDL or IT qualification equivalent
Experience Essential
Previous experience of undertaking a wide range of administration work Experience and understanding of a PAS system or similar (patient administration system) Experience of dealing with difficult/ sensitive/ confidential situations Experience of working in a busy environment
Desirable
Trained on Elan Capula's PAS system. Customer care skills and experience, preferably within a healthcare environment Previous experience of working as an administrator within the NHS
Skills Essential
Good keyboard and IT skills including knowledge of Microsoft Office - Word, Excel and Outlook Medical Terminology Good interpersonal skills Ability to work on own initiative and as part of a team, and to strict deadlines Able to work in a pressurised environment Professional telephone manner, ability to control a conversation with a difficult or emotional patient Ability to prioritise workload Ability to work as part of a team and independently Professional telephone manner, ability to control a conversation with a difficult or emotional patient Ability to prioritise workload Ability to work as part of a team and independently
Desirable
Shown willingness to plan and adapt to change An awareness of Government Access Targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Sussex Healthcare NHS Trust
Address Conquest Hospital
The Ridge
St Leonards on Sea
TN37 7RD
United Kingdom
Employer's website http://jobs.esht.nhs.uk/ (Opens in a new tab)