About this role
Job summary
We are delighted to be recruiting for an Administrator to join our friendly and supportive Administration Team at Helston Community Hospital.
This is a varied and rewarding role, where you will work as part of a busy team supporting both the inpatient ward and main reception. The post offers a great opportunity for someone who enjoys a dynamic working environment and taking on a range of administrative duties.
The position is part-time, working 22.5 hours per week. Shifts are 7.5 hours and will include evenings, weekends and Bank Holidays, worked on a rota basis. Please note that working days cannot be fixed. A uniform will be provided.
The successful postholder will rotate between the inpatient ward and the main reception, providing a high-quality administrative service to patients, visitors and staff.
Main duties of the job
Acting as a first point of contact, both face-to-face and via telephone Supporting ward administration and reception duties Managing patient information and ensuring records are accurate and up to date Responding to queries and directing patients and visitors appropriately Supporting the wider team with general administrative tasks You will need to be highly organised, with excellent attention to detail, and able to prioritise your workload effectively in a fast-paced environment.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role, please see supporting documents.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Person Specification
Education/Qualifications & Experience Essential
Basic numeracy and literacy skills Knowledge and experience of using Microsoft office or similar applications NVQ or RSA 2 or equivalent experience Experience of working in a very busy reception area Experience of managing electronic and paper-based diary / appointment systems Healthcare / NHS administrative experience
Skills and Aptitude Essential
Word processing and data inputting skills Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public Experience of working in a very busy reception area
Knowledge and abilities Essential
Ability to use initiative when dealing with queries
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Helston Community Hospital
Meneage Road
Helston
TR13 8DR
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)