About this role
Job summary
As Practice Support Lead at Brighton & Hove GP Federation, you will be at the heart of a dynamic, citywide organisation helping GP practices thrive in an increasingly complex healthcare landscape. This is your opportunity to lead impactful auxiliary practice support services, while shaping how care is delivered across Brighton & Hove.
You will combine operational excellence with people leadership, managing teams, driving performance, and improving patient pathways. Every day brings variety from coordinating services, analysing data, solving system pressures, to collaborating with practices, PCNs, and wider health partners. Your work won't just keep services running, it will actively improve access, quality, and sustainability of care.
What makes this role stand out is its purpose. This is not a profit-driven organisation, every success is reinvested locally to support patients, workforce wellbeing, and long-term resilience. You will join a forward-thinking team rooted in NHS values, where innovation, collaboration, and equity are not just principles, they shape everything we do.
If you are an experienced leader who thrives in fast-paced environments, enjoys driving change, and wants to make a tangible difference at scale, this is a unique chance to shape services that matter.
Main duties of the job
The Practice Support Lead will provide operational leadership and management for the Federations auxiliary practice support services, ensuring efficient, safe, and patient-centred service delivery in line with contractual, regulatory, and governance requirements.
This will include, managing the day-to-day delivery of services, line-managing service administrators, planning team rotas and workload, monitoring performance of services and leading on reporting requirements, assisting with governance and quality assurance.
This may include working across Brighton and Hove as required to cover service delivery.
This role spans multiple auxiliary Federation services that form our Practice Support offer to members. This currently includes the following, but may change in future:
Locally Commissioned Service (LCS) supportSustainability supportPractice trainingPractice wellbeingLung Cancer ScreeningSmoking CessationVirtual Wards
About us
Brighton and Hove GP Federation is a practice owned organisation working at city scale to strengthen general practice and support a sustainable local health system. It enables GP practices to collaborate where this adds value, while remaining independent, locally accountable and clinically led.
The Federation delivers services and shared infrastructure at scale, reducing duplication and managing shared operational and financial risk. By coordinating delivery and investment, it supports practices to focus on patient care while addressing system pressures collectively. It works closely with member practices, PCNs, the Integrated Care Board and partners to develop practical, longterm solutions aligned with NHS values.
Any surplus generated is reinvested locally to support the workforce, strengthen primary care and build resilience, without private profit extraction. Membership provides access to shared services, collective problem solving and a stronger voice within the wider system.
The Federation's work is guided by collaboration, sustainability, quality, equity and innovation, with the sole purpose of helping general practice thrive now and in the future.
Job description Job responsibilities
Operational Leadership
Lead the day-to-day operational management of the services.
Ensure effective coordination of referral, booking, and pathway management processes.
Monitor service activity, capacity, and demand, escalating risks and pressures as appropriate.
Performance and Contract Management
Monitor performance against agreed KPIs, waiting times, and contractual requirements.
Develop and monitor internal performance measures.
Produce regular performance reports and support data submissions to commissioners.
Support service planning to meet demand and improve access.
Workforce and Team Management
Provide line management and supervision to non-clinical staff working in the services
Coordinate staffing rotas, recruitment, induction, and workforce planning in line with service needs.
Promote a positive, inclusive, and supportive working environment.
Identify and organise training needs of non-clinical staff.
Promoting and monitoring staff wellbeing
Governance and Quality Support
Support clinical governance processes including incidents, complaints, and risk management. Ensure policies, SOPs, and pathways are implemented and reviewed. Support audits, quality improvement initiatives, and service reviews. Service Development and Improvement
Lead or support service improvement projects to enhance efficiency, patient experience, and outcomes. Support the implementation of new pathways, digital systems, and ways of working. Work with member practices to identify support needs and develop additional services Facilitate service user feedback and contribute to co-production activity. Partnership and Stakeholder Working
Act as the operational point of contact for internal and external stakeholders. Liaise with commissioners, primary care, and partner organisations on operational matters. Represent the service at operational and contract review meetings. Information and Data Management
Ensure accurate data collection, reporting, and use of information to drive improvement. Work with informatics and performance teams to improve data quality and insight.Health and Safety
Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions. The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.
Data Protection and Confidentiality
All employees are subject to the requirements of the Data Protection Act 1998 and must maintain strict confidentiality in respect of patient, client and staff records.
Smoking and Health
The company has a no smoking policy throughout its premises, including buildings and grounds.
Equality and Diversity
The company is committed to promoting equal opportunities to achieve equity of access, experience, and outcomes and to recognising and valuing peoples differences. This applies to all activities as a service provider and employer.
Information Management and Technology
All staff are expected to utilise the relevant national and local Information management and technology systems necessary to undertake their role.
Flexible Working
The organisation is committed to offering flexible, modern employment practices, which recognise that all staff need to strike a sensible balance between home and work life. All requests to work flexibly will be considered, however it is envisaged that in the first 12 months full time working will be required.
Reasonable Adjustments
The company is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.
Person Specification
Experience Essential
Previous managerial experience in a complex organisation preferably within the NHS A proven record of success in change management, while maintaining high standards of quality Experience of staff performance management, including appraisal writing, staff development and disciplinary procedures Experience and evidence of delivering high standards of service performance, improvement and development Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development
Desirable
Experience of working in a healthcare setting NHS / primary care general practice experience (especially practice management) Experience of working effectively in collaboration with other organisations Experience of chairing meetings, producing agendas and minutes
Knowledge and Skills Essential
Excellent communication skills (written, oral and presenting) Strong IT skills (Microsoft Office) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning & organising) Ability to network and build relationships Proven problem-solving & analytical skills Ability to motivate and train staff
Desirable
Knowledge and understanding of local LCS requirements EMIS / SystmOne user skills
Qualifications Essential
Educated to degree level in management or leadership (or relevant experience)
Desirable
Evidence of continuing professional development to a post graduate level Project Management qualification
Other requirements Essential
Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times
Desirable
Full UK driving licence
Personal Qualities Essential
Polite and confident Excellent interpersonal skills Sensitive and empathetic in distressing situations Ability to work under pressure Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions-focused approach High levels of integrity and loyalty Flexible and cooperative Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brighton and Hove Federation
Address Brighton & Hove Federation
Unit W4
Knoll Business Centre, 325-327 Old Shoreham Road
HOVE
East Sussex
BN3 7GS
United Kingdom
Employer's website https://www.brightonandhovefed.co.uk/ (Opens in a new tab)