About this role
Job summary
To provide reception, and a range of office, clerical and administrative duties, maintaining an efficient and friendly service to patients, relatives and visitors.
To support the manager and the administrative team in the administrative function as required. From call handling to booking patient visits for the Clinical Team.
To receive calls and emails from patients and stake holders to report fault with equipment; identify problem, give troubleshooting advice to resolve the fault if possible; if not then organise for an appointment or a visit by a Clinical Technologist to repair the equipment, or arrange courier collection.
To utilise the computerised ALAS Patient Management System (BEST). Use of Oracle for ordering, receipt, control and distribution of equipment.
Main duties of the job
Clinician visit booking will be a significant part of the role. Please see job description and personal specifications for full details.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Oracle for ordering, receipt, control and distribution of equipment
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications Essential
Meets all essential criteria as per attached job description/person specification
Desirable
Meets all desirable criteria as per attached job description/person specification
Experience Essential
Meets all essential criteria as per attached job description/person specification
Desirable
Meets all desirable criteria as per attached job description/person specification
Skills and Attributes Essential
Application form and interview
Desirable
Meets all desirable criteria as per attached job description/person specification
Other Desirable
Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address Orthotics Department, Rookwood Hospital
18-20 Fairwater Road
Cardiff
CF5 2YN
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)