About this role
Job summary
Are you an experienced administrator who takes pride in delivering a high-quality service? If so, this is an exciting opportunity to join our HR Operations team.
In this role, you will provide a wide range of administrative support, including:
Responding to queries from staff and managers Managing shared HR inboxes Supporting diary management and arranging formal panels (e.g. absence, disciplinary and grievance hearings) We will support you to develop your HR knowledge so that you can offer general HR guidance to managers and staff. This role would be ideal for an administrator who is interested in building their knowledge and a career in HR.
We are looking for someone who:
Is a strong team player Has excellent organisational and planning skills Is proactive and able to manage a varied workload Has strong communication and IT skills You will be part of a friendly and supportive HR Operations team. This is a hybrid role, with a base at Norwich Community Hospital. You will be expected to attend site for a minimum of one day per week, with flexibility to attend more frequently or travel to other Trust locations in line with service needs.
Banding of the role subject to Job Evaluation process.
Main duties of the job
To provide comprehensive administrative support to the HR operations team, contributing to the effective and efficient handling of employee relations casework and ensuring timely and accurate documentation.
To coordinate employee relations meetings, including organising hearing panels, booking rooms, management of the HR operations team diaries, preparation of documents and transcribing notes.
To provide professional HR advice to staff and managers, including non- complex interpretation of terms and conditions of service and HR policies. Understanding that this work is highly confidential in nature.
About us
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description Job responsibilities
The full details of the role are within the job description and person specification, please review the attached document.
Person Specification
Qualifications & Training Essential
oKnowledge of administrative procedures and systems acquired through training and experience to NVQ level 3. oMaths and English GCSE (Level 4/Grade C or above), or equivalent
Desirable
oEvidence of further formal training would be an advantage
Experience Essential
oProven experience of working as part of a team oProven ability to organise and service meetings oMinute taking oExperience of working within a busy administration department. oExperience dealing with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
Desirable
oKnowledge of NHS policy and procedure
Skills, Abilities and Knowledge Essential
oAdvanced working knowledge of Microsoft Office, especially Word, Excel and Outlook oAudio typing oGood organisational and communication skills oProven ability to work on own initiative, without direct supervision, prioritising and managing own workload. oProblem solving skills oExcellent attention to detail
Communication Essential
oAble to communicate effectively in written and verbal English Language
Personal and People Development Essential
oEnthusiastic and motivated oCommitted to providing the best possible service oTeam Player oAble to work on own initiative oTact and diplomacy
Personal Attributes / Behaviours Essential
oProfessional oTactful and polite oAbility to communicate with all levels of staff oAware of own limitations and when to escalate to line manager oAbility to use own initiative oOpen and approachable oFlexible and willing to commit to achieving results and meeting deadlines oDiplomatic oCompetent and experienced team player oAble to plan workload to meet deadlines, often in a pressurised environment oSelf-motivated oPositive and flexible approach oWillingness to learn new skills
Other Essential
oAbility to travel to trust locations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)