About this role
Job summary
DESCRIPTION
Role: Level 3 Business Administration Apprentice
Location: North East BIC, with regular requirement to travel to other SGPA sites
Contract Type: Apprenticeship
Salary: £20,000 per annum
Please note, we reserve the right to close the advert early should we receive a high volume of applications for this role.
JOB PURPOSE
We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.
The post holder will provide comprehensive administrative and business support, contributing to the effective and efficient delivery of services across the business. The role will support day to day business operations through activities such as coordinating meetings, maintaining records and documentation, supporting communications and engagement processes, and assisting with service improvement activities.
The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services.
Main duties of the job
Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.
Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.
Provide day-to-day support to the operations of services.
Providing diary support to the Federated Services Team.
Providing meeting support, including dissemination of papers, minute taking, managing attendance.
Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.
Assist with the coordination of engagement activities and events.
Support the delivery of projects and service improvement initiatives.
Assist with monitoring progress of programmes and reporting updates.
Help ensure processes are followed and identify opportunities for improvement.
Ordering stationery and equipment, support safe site management from where services are delivered.
Managing internal and external room bookings and conferencing facilities.
Maintaining company records.
Supporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.
About us
For a third year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.
Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.
Job description Job responsibilities
JOB PUROSE
We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.
The post holder will provide comprehensive administrative and business support, contributing to the effective and efficient delivery of services across the business. The role will support day to day business operations through activities such as coordinating meetings, maintaining records and documentation, supporting communications and engagement processes, and assisting with service improvement activities.
The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services.
MAIN DUTIES AND RESPONSIBILITIES
Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.
Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.
Provide day-to-day support to the operations of services.
Providing diary support to the Federated Services Team.
Providing meeting support, including dissemination of papers, minute taking, managing attendance.
Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.
Assist with the coordination of engagement activities and events.
Support the delivery of projects and service improvement initiatives.
Assist with monitoring progress of programmes and reporting updates.
Help ensure processes are followed and identify opportunities for improvement.
Ordering stationery and equipment, support safe site management from where services are delivered.
Managing internal and external room bookings and conferencing facilities.
Maintaining company records.
Supporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.
Support with content creation, digital support, internal communications and engagement activities.
Travel across the city to support service delivery is expected in this role.
This is not intended to be an exhaustive list but a guide to the key areas of the role.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:
Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.
Equality and Diversity
The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality
The post-holder will strive to maintain quality within the Alliance, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Person Specification
Other Essential
The postholder must be able to travel reliably and independently between multiple sites. Willing to learn with a positive approach
Qualifications Essential
GCSE or equivalent in Mathematics and English.
Desirable
NVQ Level 2 Business Administration
Experience Essential
Experience/ability of working within a team The ability to manage own workload, use initiative and readily able to communicate and work with others Enthusiasm, flexibility and commitment to accuracy Commitment to problem solving and improving own performance
Desirable
Previous office experience Experience of working in a primary care setting
Experience Essential
Experience/ability of working within a team The ability to manage own workload, use initiative and readily able to communicate and work with others Enthusiasm, flexibility and commitment to accuracy Commitment to problem solving and improving own performance
Desirable
Previous office experience Experience of working in a primary care setting
Employer details Employer name Sunderland GP Alliance
Address North East BIC
Wearfield
Sunderland
Tyne and Wear
SR5 2TA
United Kingdom
Employer's website https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)