About this role
Job summary
We require a friendly, hardworking, enthusiastic person to work within the Gastroenterology department to support the viral hepatitis & IBD nursing teams.
With a key eye for details and exceptional typing skills, you will provide a service to turnover letters within target deadlines and update databases, validate patients' pathways and general administration duties.
You will be focused, motivated and independently working, taking direction from the Administration Manager.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the directorate as and when required. This support should be provided between the hours of 08:00 am to 16:00 unless otherwise specified at a local level.
To provide effective input into the work of the Trust, to support the achievement of our vision and values.
Main duties of the job
Data inputting and keeping national & local database up to date.
Arranging new and follow up appointments for Gastroenterology patients.
Ensure all correspondence for clinical team, including clinical letters, discharge summaries, results, minutes of meetings etc are typed and dispatched promptly.
The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target.
Deal with telephone enquiries from patients, relatives, carers, and all staff groups providing information, directing, and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description Job responsibilities
Deal with concerned patients/relatives with empathy, patience, and discretion, especially when conveying sensitive information.
Ensure confidentiality is maintained in all communications and that documents and other sensitive information are always secure.
Support with communication for all medical, professional, and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries.
Test/investigation results are to be tracked, and clinical staff are to be alerted of these outcomes to ensure that urgent and abnormal results are actioned quickly.
Support the nursing team to encourage individuals living with, and at risk of, Viral hepatitis, but who are not yet engaged in treatment, access healthcare services.
Support the nursing team to encourage individuals living with inflammatory bowel disease to access healthcare services.
Support with communication for all medical, professional, and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist with coordination of clinical activity related to the subspecialties within Gastroenterology, including the booking of appointments, patient contact and outcoming of appointments.
Supporting the management and validation of patients pathways including the tracking of live databases.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and annual leave.
Assist in the coordination of Clinical Teams diaries to ensure effective time management.
Assist and help colleagues when the need arises, supporting with typing for other nurses specialist or consultants within the department.
Provide general admin services including photocopying, filing, and other office routines.
Any other general administrative duties decide by the Administration Manager or Senior Clinical lead nurse for the service.
Person Specification
Educations, Training and Qualifications Essential
Educated to GCSE 3 level of education, training or experience
Knowledge and Experience Essential
Knowledge of a range of administration duties and procedures Excellent communication skills both written and verbal Courteous, tactful and efficient telephone manner at all times Proficient in Microsoft packages including Word, Excel & Outlook Experience of database systems Experience of working in a busy office environment Analytical and judgement skills for problem solving Work well as part of a team
Desirable
Experience of working in the NHS
Skills Essential
Developed attention to detail and accuracy Organisational skills and the ability to work methodically and prioritise Ability to cope under pressure and meet deadlines Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required Able to maintain confidentiality at all times Ability to cope under pressure and meet deadlines
Key Competencies/Personal Qualities and Attributes Essential
Ability to use own initiative Confident to establish and maintain good working relationships at all levels Empathetic approach, understanding the needs of the patients and apply a tact and sensitive manner Able to self-motivate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northampton General Hospital
Address Northampton General Hospital
Cliftonville
Northampton
NN1 5BD
United Kingdom
Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)