About this role
Job summary
Specialist Booking Clerk for Endoscopy
Part time - 22.5 hours per week
We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital.
The successful candidate will provide a patient centered and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
To ensure that all patients requiring appointments are booked appropriately communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement. To take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on the spot decision making. To highlight any capacity and demand issues to the Endoscopy Booking Team Leader. To have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job description Job responsibilities
To provide a patient centred and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period .
Please see attached the full Job Description
Person Specification
Qualifications Essential
GCSE English and Maths or equivalent NVQ or equivalent in Customer Service or Administration
Desirable
NVQ or equivalent in Customer Service or Administration Previous training in/use of Trust inhouse systems, such as Medway
Experience Essential
Working in a customer/patient care environment Experience working under pressure or to meet targets/deadlines. Administration Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Great Western Hospitals NHS Foundation Trust
Address Great Western Hospital
Marlborough Road
Swindon
SN3 6BB
United Kingdom
Employer's website https://www.gwh.nhs.uk/ (Opens in a new tab)