About this role
Job summary
Cumbria Health is seeking two reliable and organised Receptionists to support the safe and efficient running of our Out-of-Hours Treatment Centre in Kendal.
This is a key frontline role where you will be the first point of contact for patients and professionals, helping to ensure appointments run smoothly and patients receive timely care. Working as part of a multidisciplinary team, you will liaise with clinicians, the control room and drivers, manage appointments, process confidential information and support the running of the reception shift.
The role requires strong communication skills, attention to detail and the ability to remain calm in a busy and demanding environment.
Take this opportunity to join a dynamic team where your contributions will directly enhance patient outcomes across the region. Apply today!
There are 2 positions available, each averaging 20 hours across a 4 week period.
Additional information: This is an out-of-hours role and shifts will include evenings, nights, weekends and in addition Bank Holidays, so flexibility to support is essential.
Closing Date: 11th June 2026
Early applications are appreciated as the role may close once we receive enough interest.
Please include your mobile number in your application so we can contact you if needed. You may also wish to check your spam/junk folder, as our emails can occasionally be filtered there.
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base.
The main duties include:
Welcoming patients and managing the reception areaBooking and coordinating appointments and contacting patientsProcessing referrals and handling confidential patient informationMonitoring waiting areas and escalating concerns appropriatelyLiaising with clinicians, drivers, control room teams and external agenciesUsing clinical systems such as Adastra, EMIS and OutlookWorking flexibly to support service delivery during busy periods
At all times, Cumbria Health will deliver a service that is in line with our values:
Clinically Focussed: Everything every one of us does is for the patient
Responsive: We listen and we respond quickly in a patient focussed way
One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care
Growth & Sustainability: With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet local needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here. First and foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours.
To contact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre.To process confidential patient information to pass to CliniciansTo coordinate appointment bookings.Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.To work autonomously, managing own workload effectively referring to Control Room Supervisor, when necessaryTo liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service.To alert Emergency Services in the event of an emergency and/or gain help from within the department.Carrying out equipment checks and reporting issues to the Control Room Supervisor.To adhere to all Cumbria Health Policies and ProceduresTo maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times.To use a variety of computerised systems to record patient details, Adastra/EMIS/Outlook etc this list is not exhaustive.Participate and ensure own on-going development, maintaining compliance for mandatory training.Undertake any other activities deemed appropriate and necessary by the organisation.To be flexible and adaptable with regards to shifts to support your team in rota cover, particularly over busy periods such a Christmas and New Year.
Person Specification
Qualifications Essential
GCSE English and Maths (or equivalent)
Desirable
IT or system training qualification NVQ Business Administration
Skills and Aptitudes Essential
Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality
Personal Circumstances Essential
Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment
Other requirements Essential
Willingness to undertake further training Flexible approach with the ability to work at short notice to support your team
Experience Essential
Intermediate computer skills Experience of working with various I.T. systems Confidence to adapt to new technologies Experience of interacting with the public in a customer facing environment.
Desirable
Previous experience working within the NHS. Previous experience in a similar role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria Health
Address Westmorland General Hospital
Burton Road
Kendal
LA9 7RG
United Kingdom
Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)