About this role
Job summary
The post holder will be the initial point of contact for patients accessing North East Essex Audiology Services. This includes discussing with patients by phone regarding their Audiology referrals and the options available to them.
The successful candidate will need to ensure the Audiology Hub triage, booking and redirection process is managed effectively using the ERS system, Practice Navigator, Evolve, Excel and Patient Appointment System. The post holder will work closely with the Clinical Lead for Community Audiology and will be key to the success of the Triage System.
Main duties of the job
Managing and redirecting referrals and booking first appointments. Liaising with patients, GPs and providers by telephone, email and online systems Respond to routine enquires from patients and GP's about referral routes, services provided, waiting times and escalating complex enquires to the Clinical Lead for Community Audiology. Continuously monitor processes, suggest solutions to problems and notify Clinical Lead of any recommended service improvements. Be willing to assist in implementing changes.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience Essential
Experience of Administration Duties Working with the public both face to face and on the phone
Desirable
Customer Care Training
Qualifications Essential
GCSE grade 5/C or equivalent in English and Maths
Desirable
Experience of hospital computerised systems such as Medway, ERS NVQ level 2 in administration/secretarial or equivalent
Knowledge Essential
Computer Literate including Microsoft Office Ability to work on own initiative Multi-disciplinary team work Ability to manage multiple tasks Knowledge of deaf awareness and need for adaptive communication
Desirable
Knowledge of British Sign Language
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Colchester Hospital
Colchester
CO4 5JL
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)