About this role
Job summary
We are looking to recruit a dedicated and organised Ward Clerk to provide high-quality administrative and receptionist support to the Gynaecology Assessment Unit (GAU), Early Pregnancy Assessment Clinic (EPAC) and Day Theatre services based on Jasmine Ward.
You will play a key role in supporting patients, clinicians and the wider multidisciplinary team at outpatient level, ensuring the smooth running of clinics and maintaining an efficient, welcoming administrative service within the Women's Hospital.
Main duties of the job
Provide a comprehensive clerical and reception service for GAU, EPAC and Day Theatre clinics on Jasmine Ward.Act as a first point of contact for patients, visitors and staff, responding to queries in person and by telephone in a professional and compassionate manner.Support clinical teams by coordinating patient attendances, appointments and clinic activity.Maintain accurate patient records using Trust patient administration systems.Promote a positive patient experience and support effective communication within the multidisciplinary team.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities
Register new patients and maintain accurate demographic and clinical information on electronic patient record systems, including admissions, discharges, clinic lists and appointments.Manage clinic and outpatient appointments, including new, follow-up, urgent and short-notice bookings, and issue appointment documentation to patients.Deal with telephone and email enquiries from patients, GPs, hospital staff and other agencies, taking accurate messages and escalating appropriately when required.Manage medical notes, including retrieving, requesting, tracing and distributing notes and documentation across departments.Support the clinical team by preparing and maintaining clinic lists and ensuring patient information is up to date.Undertake general administrative duties including typing letters and reports, photocopying, filing, post distribution and maintaining stationery stock.Liaise effectively with a wide range of departments and services across the Trust to support patient pathways.Provide administrative cover across the wider admin team as required, including flexibility to cover annual leave and sickness.Work independently within Trust policies and procedures, escalating issues to senior staff when appropriate.Maintain strict confidentiality and comply with information governance, data protection, safeguarding, health and safety and infection control requirements at all times.Contribute to a supportive, respectful and patient-focused working environment in line with Trust values.
Person Specification
Qualifications Essential
GCSE English and Mathematics
Desirable
Recognised IT qualification
Experience Essential
Administrative experience.
Desirable
Experience of reception duties and dealing with patient appointments over the phone.Experience of working within the NHS.Experience of data management.
Additional Criteria Essential
Excellent organisation and administration skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)