About this role
Job summary
*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***
We are a busy Emergency Department. We are looking for pleasant and caring Receptionists to join our efficient and professional team. You will have experience of dealing with the general public, be able to manage difficult situations and have a fundamental understanding of medical terminology and symptoms.
You will have a good general level of education at GCSE level or equivalent. You will be able to keep calm in a sometimes pressured and stressful environment, be a good communicator and have excellent organisational skills.
Main duties of the job
Emergency Department Receptionists work a flexible 24 hour rota system to include weekends, nights and bank holidays as required. In return for your hard work and dedication, we offer excellent opportunities for career progression and professional development. Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description Job responsibilities
Please refer to the job description attached.
If you have any questions about the position please do not hesitate to contact us.
Person Specification
Qualifications Essential
You will have a good general level of education at GCSE level or equivalent. Basic keyboard skills/qualification.
Desirable
Any recognised IT processing/typing qualification
Knowledge and Skills Essential
Basic inputting/keyboard skills. Good verbal communication skills. Good telephone manner. Basic numeracy. Legible handwriting. Ability to work calmly and prioritise tasks in a busy setting.
Experience Essential
Must be used to working in busy environment with a variety of different people Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries
Desirable
Previous experience in a health care setting.
Herefordshire and Worcestershire NHS staff Job Vacancy Essential
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Worcestershire Acute Hospitals NHS Trust
Address Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)