About this role
Job summary Admin/Receptionist (Part-Time) Chelsea Medical Service
Join our small, friendly, two-partner GP practice in South Kensington.
We are Chelsea Medical Service a welcoming practice with just under 3,500 patients. We are small enough to know our team personally, but busy enough to keep you motivated.
The Role
We are looking for a part-time Admin/Receptionist to work alongside our Practice Manager and two GP Partners. You will be the friendly face patients see and the efficient hands behind our admin.
Hours:Monday 1pm6:30pmTuesday 1pm6:30pmWednesday 8am12:30pmThursday 1pm6:30pmFriday 1pm6:30pm
What you will do:
Reception duties greeting patients, answering calls, booking appointments
Patient registrations and deductions
QOF, screening recalls (diabetic eye, smears)
SystemOne tasks, referrals, and 2ww tracking
Supporting the Practice Manager with projects and operations
Who we are looking for:
We strongly prefer candidates with previous NHS general practice experience. However, we will also consider those who can clearly demonstrate transferable skills such as strong administration, customer service, organisation, and the ability to learn new systems quickly.
Why join us?
Genuinely friendly and supportive team
Varied role no two days are the same
Great location in South Kensington
If you have the right skills and attitude, we would love to hear from you.
Main duties of the job
You will be the warm welcome patients remember and the reliable support our team depends on.
On reception, you will greet patients face-to-face, answer phone calls, book and cancel appointments, and handle queries with patience and professionalism.
In admin, you will keep the practice running smoothly. This includes processing patient registrations and deductions, running QOF recalls (diabetic eye screening, smears), chasing outstanding referrals, and tracking 2ww pathways. You will also clear SystemOne tasks, assist with dictation, and support the Practice Manager with monthly compliance checks like fire extinguisher logs and stationery orders.
No two days are the same. One moment you are helping a patient at the desk, the next you are updating a dashboard or sending patient letters.
This role is varied, rewarding, and perfect for someone who enjoys both people-facing and desk-based work. You will work closely with a small, friendly team who support each other every day.
About us
Chelsea Medical Service is a small, two-partner GP practice based in South Kensington. We serve just under 3,500 patients small enough to offer genuine continuity of care, but busy enough to keep you on your toes.
Our Team
We are led by two dedicated GP Partners Dr Melisseidi and Dr Gill and our Practice Manager, Antonica DaCosta. The wider team includes senior admin and reception staff, plus clinical colleagues who are always supportive. Everyone knows everyone. There are no big corporate layers.
The Atmosphere
We are friendly, professional, and we look out for one another. We expect hard work and reliability, but we also believe in treating people well. If something goes wrong, we problem-solve together. If someone needs help, we step in.
Work Ethic
We take patient care seriously, but we don't take ourselves too seriously. We need someone organised, calm under pressure, and happy to muck in. In return, you will be respected and listened to.
Benefits of Working With Us
Genuinely supportive and friendly team
Varied role with both reception and admin duties
Opportunity to learn and develop
Great location in South Kensington
Small practice where your contribution is seen and valued
We are not a huge impersonal organisation. We are a team. And we would love you to join us.
Job description Job responsibilities
Job Title: Administrator/Receptionist (Part-Time)
Reporting to: Practice Manager
Hours: Monday 1pm6:30pm, Tuesday 1pm6:30pm, Wednesday 8am12:30pm, Thursday 1pm6:30pm, Friday 11am6:30pm
Key Responsibilities:
Reception duties greeting patients, answering calls, booking appointments
Patient registrations and deductions
QOF recalls (diabetic eye screening, smears)
SystemOne tasks and referrals (including 2ww tracking)
Admin inbox management and dictation
Supporting Practice Manager with projects, compliance, and stationery orders
Person Specification:
Previous NHS general practice experience preferred (or transferable skills)
Experience with SystemOne desirable
Organised, calm under pressure, and a team player
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Essential
Previous experience in an administrative or customer-facing role Strong IT skills and ability to learn new systems quickly Excellent communication and interpersonal skills Ability to work calmly under pressure in a busy environment Reliable, punctual, and able to work independently as well as in a team Understanding of confidentiality and data protection
Desirable
Experience using SystemOne clinical system Knowledge of QOF, screening recalls, or patient registrations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chelsea Medical Services
Address 45 Rosary Gardens
London
SW7 4NQ
United Kingdom
Employer's website https://www.chelseamedicalservices.co.uk/ (Opens in a new tab)