About this role
Job summary
We are looking for a candidate with the necessary skills and experience to deliver quality and friendly service to our patients.
The ideal candidate should be highly motivated, enthusiastic and able to work under pressure.
We are looking for a reliable, and hard-working individual with a can-do approach to their work.
Main duties of the job
office administration experience GP Surgery administration experience excellent communication skills able to work well on your own and as part of a team Ideally have NHS primary care or equivalent experience
About us
We are a 10000+ patients surgery, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of administrative staff.
Job description Job responsibilities
Answering the telephone quickly and dealing with or redirecting enquirers.
Running the appointment system including making appointments and encouraging patients to use the check in system.
General reception duties
Dealing repeat prescriptions requests and queries.
Scanning of medical correspondences
Dealing with patient queries
Person Specification
Qualifications Essential
1. Education to GCSE (or equivalent) including English language & Math. 2. Ability to be discrete and maintain absolute confidentiality. 3. Excellent telephone manner. 4. Good verbal and written communication skills in English. 5. Accuracy and an eye for detail. 6. A calm, pleasant and reassuring personality. 7. Ability to work under pressure and as part of a team. 8. Ability to be flexible regarding hours/tasks. 9. Previous experience in a healthcare setting/dealing with the general public
Desirable
Previous experience in a GP Surgery. Clinical system EMIS experience. Experience using Microsoft Office. Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate
Experience Essential
Previous experience in a GP Surgery. Clinical system EMIS experience. Experience using Microsoft Office. Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Grovelands Medical Centre
Address 1 Grovelands Road
Palmers Green
London
N13 4RJ
United Kingdom
Employer's website https://www.gpdoctor.co.uk/ (Opens in a new tab)