About this role
Job summary
Are you our Specialist Services reporting hero? Could you help us provide great friendly patient service and administration support in the collation of patient audit data and the chasing of patient tests results? Are you looking for an exciting challenge working as part of a busy team?
If so, you could start off your career supporting the Diabetes, Endocrinology, Clinical Investigation Unit & Podiatry department.
This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of specialties. The post holder will collate and upload Specialist Services Quality audit data for both Diabetes and Endocrinology and also working with the Clinical Investigation Unit, chase patients test results, and the review of these to ensure patients are not waiting unnecessarily following tests., as well as administration tasks which will include dealing with telephone enquiries, and general office duties, in order to ensure our clinics, run smoothly,
The post holder will be expected to contribute to the provision of the highest standards of patient care.
Does this sound like you? If so, we would love to hear from you!
Main duties of the job
You will be required to:
provide high quality support to the department.
support Diabetes, Endocrinology and Podiatry.
have accurate data entry skills, excellent communication skills and will need confidence when dealing with service users over the telephone and face-to-face.
handle patient information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality.
be able to prioritise your workload and work on the departmental database systems.
Being a good team player is a must, and you will uphold the Trust's PRIDE values.
Interviews to be arranged for 24th June 2026
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
Undertake data collation and entry in a timely manner and be able to prioritise workload with the support from the Admin manager
Communicate electronically with across the Service regarding actions to be outcomed to ensure 18week targets are met.
Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
Work in line with department guidelines and policies and offer suggestions for improvements to procedures/policies to support the continual development of the service.
Maintain Administration Procedures for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Qualifications Essential
Good general standard of education
Experience Essential
Basic computer skills including data input, word processing and Excel, typing experience/Audio transcription
Desirable
Experience of NHS or a customer service organisation
Skills Essential
Must be able to work as part of a team Understand the need for confidentiality Good Interpersonal skills
Attitude, aptitude Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk & Norwich University Hospital
Colney Lane
Norwich Norfolk
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)