About this role
Job summary
An exciting opportunity has arisen for the position of Endoscopy Booking Administrator.
The Booking Administrator has responsibility with the rest of the team to contact patients to book their procedures and manage our waiting lists thus ensuring that our patients are booked within local and national targets.
Endoscopy is a busy and fast-moving service with many patients visiting us each day.
Main duties of the job
You will be diligent in delivering and maintaining an administrative service within the Endoscopy Department and to all its users (patients, relatives and colleagues).
You will be responsible for the bookings of both diagnostic and therapeutic Endoscopic procedures.You will make these bookings in a timely manner to ensure all national and local targets are met (including the cancer pathway). You will be responsible for sending pre-procedure preparation to a select cohort of patients.
You will be cancelling and amending Endoscopy Lists as directed by the Endoscopy Coordinator and to assist the Coordinator with clinic capacity demands.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.
This vacancy will close at midnight on 09th June 2026
Interviews are due to be held on 18th June 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Experience Essential
Experience of working in a clerical/office environment or reception service Administrative experience Prioritising, planning and organising own tasks Working within guidelines Experience of dealing with difficult situations Data entry experience and documentation Experience of IT packages - Microsoft office
Desirable
Previous experience of working in NHS
Knowledge Essential
Understanding of confidentiality and data protection Sound knowledge of office procedures Understanding of customer service Good working knowledge of Microsoft Office packages
Desirable
Knowledge of the Trust including awareness of priorities Knowledge of Trust information systems Knowledge of Medical Terminology An understanding of NHS targets and Trust priorities
Skills Essential
Ability to work as part of a team Excellent communication skills including telephone, email, face to face Ability to organise and manage own time keeping to schedule and deadlines Ability to use own initiative and work autonomously Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Qualifications Essential
Educated to A level or equivalent
Desirable
NVQ level 3 Customer Service/ Business Admin or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division A
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)