About this role
Job summary
We are looking for an organised and motivated Business Support Team Lead to lead the business support team for our community mental health services within Fareham. The post holder will have experience of providing a high-quality administrative and secretarial service to support our team.
As a key member of the service, you will support the Team Manager with the day-to-day operational running of the service, ensuring patient care remains the central focus.
You will lead a team of business support staff, ensuring workloads are effectively managed and key performance targets and deadlines are consistently met.
You will promote a culture of excellent patient care, ensuring a professional, responsive, and efficient service is delivered at all times.
You will work collaboratively with the clinical team and other business support teams across Portsmouth and Southeast Hampshire.
Please note: At present, the Trust is unable to offer Skilled Worker Visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
provide comprehensive administration service to the staff and management of the CMHT inclusive of diary management, correspondence, development and maintenance of document management systemsensure high standard of service, make recommendations and implement new developmentsendure all typing and admin duties are promptly and efficiently completedknowledge and use of relevant computer systems, prompt response to emails bringing matters to the attention of managementensure efficient telephone service and message taking systemrun, analyse and validate reports relevant to your roleinstigate relevant policies and proceduresSupervision of staff and annual appraisals. Conduct sickness monitoring, capability and conduct proceedings as requiredkeep up to date with training, ensure your staff dopreparation and management of key meetings, including collation of information and disseminating invites and minutesmanage the rostermanage complaints that are relevant to your teamrecruitment and retention of admin staff. Induct new starters, regular admin team meetingsattendance at meetings as requiredordering of equipment and suppliesliaise with building manager and estatesRA agent for Riouse of initiative, decision making, problem solving
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
GCSE A-C in English and Maths NVQ level 3 in business administration or equivalent Competent in the use of software packages.
Desirable
Level 4 qualification in management or business administration
Experience Essential
Line management of staffImplementation of systems underpinning good practiceAble to recognise conflict, skills to de-escalate situationsExcellent organisational and communication skills; oral and written EnglishAbility to prioritise and manage stressKnowledge of health and safety, and equal opportunitiesUnderstand confidentiality and experience of working with the general publicExperience of HR processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Fareham Health Centre
Osborn Road
Fareham
Hampshire
PO16 7ER
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)