About this role
Job summary
The Emergency Department & Major Trauma Team at Norfolk & Norwich University Hospitals are looking for an enthusiastic and motivated administrator to join our supportive & fast-paced team. This is a varied & rewarding role combining National Major Trauma Registry (NMTR) data management with secretarial and administrative support for the Major Trauma & Neurosurgery teams.
The successful candidate will play an important role in supporting patient pathways, monitoring waiting lists, booking neurosurgery follow-up appointments & ensuring high-quality trauma data is maintained. You will work closely with clinicians, nursing staff and the wider multidisciplinary team, helping to deliver safe, effective & compassionate patient care.
We are looking for someone with excellent organisational & communication skills, strong attention to detail and the ability to work proactively both independently & as part of a team within a busy clinical environment.
Our team is friendly, approachable and committed to supporting one another. We value professionalism, teamwork & continuous learning, & we take pride in creating a positive & inclusive working environment where staff feel valued & supported.
At NNUH we are proud to live our PRIDE values of People Focused, Respect, Integrity, Dedication & Excellence in everything we do. This is an excellent opportunity to develop your administrative skills within a specialist area while contributing to the care of major trauma patients.
Main duties of the job
The post holder will provide administrative, data management and secretarial support to the Major Trauma and Neurosurgery teams within the Emergency Department. Duties include maintaining accurate patient records on the National Major Trauma Registry (NMTR), tracking trauma patients through their care pathway, monitoring waiting lists and booking neurosurgery follow-up appointments.
The role requires excellent organisational skills, attention to detail and the ability to manage competing priorities within a busy clinical environment. The successful candidate will communicate effectively with clinicians, nursing staff, patients and external organisations, ensuring information is managed sensitively and confidentially at all times.The post holder will also support the clinical team with a range of administrative tasks including managing correspondence, arranging appointments, retrieving medical records and maintaining electronic systems and databases.
We are looking for someone who is proactive, reliable and able to work independently as well as part of a multidisciplinary team. Good IT skills, accurate data entry and a professional, patient-focused approach are essential.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
To input and maintain all information required for the National Major Trauma Registry (NMTR), ensuring all data is complete, accurate and of a high quality To provide secretarial and administrative support to the Major Trauma and Neurosurgery teams. To monitor and manage neurosurgery follow-up waiting lists and escalate concerns appropriately. To book, amend and coordinate neurosurgery follow-up appointments in line with Trust processes and clinical priority. To maintain and arrange appropriate schedules, appointments and clinics as necessary. To access and utilise electronic patient records and evidence-based information systems effectively and appropriately. To assist the clinical team with general administrative tasks and support duties as required. To complete additional ad-hoc duties as specified by the Major Trauma Lead. To deal efficiently with enquiries from medical, nursing, managerial and allied health professional staff in a timely and courteous manner.
Please note that this advertised position, which is part of occupation code 3560 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications Essential
Business Administration Apprenticeship or NVQ Level 3 or equivalent experience Some experience of working within an administration role
Skills Essential
Good communication and interpersonal skills Ability to prioritise and organise own workload with minimal direction
Attitude, aptitude Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)