About this role
Job summary
An exciting opportunity has arisen for a Patient Pathway Administrator (PPA) within the Childrens Hospital, based at NUH Queens Medical Hospital. This full time role is 37.5hrs per week
We are looking for an experienced, enthusiastic, and conscientious team player, who can work well under pressure and can prioritise their own workload. Using Nervecentre or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Working as part of a team, the post-holder will support the provision of a high-quality administrative service.Successful candidates will be expected to ensure all clinical correspondence is typed and processed within specified timescales and be able to demonstrate a flexible approach to the role.
Please see the key job responsibilities below to explore what other tasks form part of this role.
Main duties of the job
In addition to the summary, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Duties will primarily include audio typing clinical correspondence using BigHand software, dealing with incoming mail, as well as communication with clinicians and colleagues.
You will have excellent communication skills and have the ability use your own initiative to respond to queries in a timely and professional manner.
You will be able to demonstrate a clear understanding of confidentiality and maintain the standards of our NUH values.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description Job responsibilities
Accurately transcribe clinical letters and clinical correspondence from BigHanddigital dictation within defined deadlines.
Navigate hospital information systems, e.g. Nerve centre and Notis in order to obtain information on outpatient appointments, and access and obtaintest results.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Undertake daily audits of clinical correspondence to ensure a high standard of accuracy and quality of work.
Exchange sensitive or contentious information with diplomacy and in aconfidential manner.
Accurately answer patient and consultant queries.
Answer telephone calls inbound and outbound relating to patient specific care in a confidential manner.
Liaise with outpatient administrators regarding appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.
Establish and maintain admin systems/databases.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Adapt a flexible attitude to meet the needs of the service, taking into consideration the departments specialty and the subsequent requirements of such specialist services.
Provide cover for PPA colleagues during times of sickness and annual leave.
Promote an open friendly working environment.
Adhere to Trust policies and procedures relevant to your position.
Undertake any other duties which may be reasonably required.
Person Specification
Training & Qualifications Essential
3 GCSEs or equivalent grade C or above - must include English, Computer literate to ECDL standard or equivalent, RSA III word processing or equivalent experience
Desirable
NVQ level 3 or equivalent
Experience Essential
Proven typing and admin experience, fast and accurate audio typing. Experience in using Microsoft packages including word, excel, demonstrates an understanding of patient/client confidentiality (GDPR) Can complete letters, forms, reports and tables using computerised technology from information collected
Desirable
Previous experience of working in the NHS and experience using Webhiss, Medway PAS and Notis. Knowledge of 18 week and cancer targets/medical terminology
Communication and relationship skills Essential
Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports Must be understanding and helpful Uses information gathered to inform others Uses correct grammar and spelling Friendly and professional telephone manner Maintain confidentiality, sensitivity and empathy in communication with patients/clients Is open to suggestions and ideas and new working practices within a team Recognises own role as part of an effective team Develop and maintain constructive working relationships Able to communicate with Service users, A/I patients and outside agencies in a clear and concise manner Excellent verbal and written communication skills
Analytical and Judgement skills Essential
Able to use judgement to make decisions in order to solve problems/enquiries Able to analyse situations/issues Uses resources cost effectively Works in line with standard procedures Able to complete tasks using own initiative Seeks appropriate training opportunities Works in line with organisational goals and objectives
Planning and organisation skills Essential
Demonstrates an ability to organise and prioritise own workload, Manages time effectively and displays initiative, Consistently works to high standards, Demonstrates enthusiasm and a conscientious approach to work, advocating this to others. Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
Physical skills Essential
Uses Hospital and own equipment responsibly, frequent use of VDU equipment, be able to sit for prolonged period, empty stock from large cages
Other requirements specific to the role (e . g. be able to drive or work shifts Essential
Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Remains calm and co -operative under pressure or in difficult and uncertain situations Highly motivated Gives consistent and stable performance under pressure Displays self -confidence, innovation and a positive image Ability to work across both sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Nottingham University Hospitals NHS Trusts
Address Queens Medical Centre
Derby Road
Nottingham
NG7 2UH
United Kingdom
Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)