About this role
Job summary
Shrewsbury Primary Care Network (PCN) has an exciting opportunity for bank administration support across our member practices.
Main duties of the job
This role will offer flexibility and is also a great way to step into the NHS and gain experience with our systems and processes. You will need to be enthusiastic, hardworking and flexible. You will be a self-starter, organised, reliable and an excellent communicator who is able to work with a variety of staff.
About us
Shrewsbury PCN has a collective list size of c.104,000 patients across Shrewsbury and surrounding areas. Our main aims are as follows:
To address our wider population health needs and health inequalities. To ensure patients have access to a larger range of professional groups to aid health issues. To support clinical decision making. To make the best use of data and technology available to us. To work together more effectively.
Job description Job responsibilities
The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
To answer telephone calls and reception desk queries promptly and professionally.To coordinate appointment requests for urgent, same day, future and home visit appointments.To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.Identify urgent matters and refer to the clinical team / duty doctor as appropriate.To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updated.To deal with patient concerns and complaints in a calm and professional manner.To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing.To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.To assist the practices teams with clerical and administrative duties as may be reasonably required. Including: Reports, Registrations, Recalls, Process reviews, Letter writing, Scanning, Read Coding, Auditing.To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions.To work as a positive and supportive team member, providing cover for similar posts as required.
Person Specification
Knowledge and Skills Essential
Strong organisational skills, including planning, prioritising, time management and record keeping Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefits of patients Ability to recognise and work within limits of competence and seek advice when needed Able to prioritise own workload Computer efficient with the ability to apply effective IT systems Excellent written and verbal communication skills Excellent team working skills Able to work independently, showing initative
Desirable
Knowledge of Primary Care and how it operates Able to use Clinical Information systems
Personal Attributes Essential
Ability to demonstrate personal accountability, resilience and work well under pressure Flexible and adaptable to team and service needs Able to work under pressure and to deadlines Flexible approach to change Reliable, punctual and confident
Other Essential
Meet DBS reference standards and criminal record checks Willingness to work flexible hours when required to meet work demands Access to own transport / full clean driving license Ability to travel across the locality on a regular basis
Qualifications Essential
Educated to GCSE level or equivalent
Experience Essential
Reception / Administration experience Experience of working in a busy environment
Desirable
Experience of working in Primary Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Shrewsbury Primary Care Network
Address Morgan Place
Anchorage Avenue, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6FG
United Kingdom
Employer's website http://www.shrewsburypcn.co.uk/ (Opens in a new tab)