About this role
Job summary
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices).
RECEPTIONIST
EMERGENCY DEPARTMENT, ALEXANDRA HOSPITAL, REDDITCH
The Emergency Department provides 24-hour emergency care to all patients arriving in the department. This busy department has an opportunity to assist with the reception service. You will be part of a team that comprises of doctors, nurses, and clerical and administrative staff, whose aim is to provide a high standard of service to patients and relatives attending the Emergency department.
Main duties of the job
Main duties of the job
You must have experience of dealing with members of the public and have excellent interpersonal skills. Computer literacy and good keyboard skills are essential.
You will need excellent organisational skills and the ability to prioritise afast paced, varied workload, work in a structured and methodical manner with excellent attention to detail. You will be required to communicate effectively with staff across all levels of the organisation: be resourceful and flexible: and a committed team member.
You will be required to be flexible within the contracted hours. You will also provide cover for annual leave and sickness. Full training will be provided for all candidates.
Hours to be worked on a 24-hour varied internal rotating shift, to include Weekends, Evenings, Bank Holidays and Night shifts
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description Job responsibilities
JOB DESCRIPTION
Job Purpose:
The post holder will provide an efficient and professional reception and administrative service within the Emergency Department (ED). They will act as the first point of contact for patients, relatives, and visitors, ensuring that all individuals are received courteously and that administrative processes are completed accurately and in accordance with Trust policies and procedures.
Key Duties &General Duties:
Reception and Patient Registration
Provide a welcoming and professional reception service for all patients and visitors attending the Emergency Department.
Register patients accurately on the Trusts patient administration system, ensuring all demographic and clinical information is recorded in line with departmental protocols.
Ensure patients are directed appropriately within the department and that clinical staff are notified of arrivals as required.
Maintain oversight of the waiting area, escalating concerns regarding patient welfare or safety to clinical staff.
Communication and Liaison
Respond promptly and courteously to telephone and face to face enquiries, providing information within the scope of the role and referring queries to clinical or managerial staff when appropriate.
Communicate effectively with nursing, medical, and multidisciplinary teams to support the smooth running of the department.
Liaise with ambulance services, other hospital departments, and external agencies to support patient flow and operational efficiency.
Administrative Support
Process admissions, transfers, and discharges in accordance with Trust procedures, ensuring accurate and timely documentation.
Undertake general clerical duties such as filing, scanning, photocopying, and data entry to support departmental operations.
Assist with the preparation and maintenance of departmental documentation and resources.
Operational Support
Support the coordination of patient flow during periods of high demand, following direction from senior staff.
Participate in the implementation of major incident and emergency procedures, undertaking allocated administrative tasks in line with Trust policies.
Ensure the reception area is kept clean, organised, and compliant with infection prevention and control standards.
Monitor stock levels of reception materials and request replenishment as required.
Information Governance and Compliance
Handle confidential and sensitive information in accordance with the Data Protection Act, Trust Information Governance policies, and NHS confidentiality standards.
Adhere to all relevant Trust policies, including safeguarding, health and safety, fire safety, and infection control.
Participate in mandatory training and departmental briefings to maintain up to date knowledge of procedures and requirements.
Working Pattern and 24/7 Service Requirements
The Emergency Department operates on a 24hour, 7day a week basis, including weekends and bank holidays.
The post holder will be required to work a rota that covers day, evening, night, and weekend shifts to ensure continuous reception and administrative support.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths or equivalent Confidence with data entry. Basic inputting/keyboard skills. Good verbal communication skills. Good telephone manner. Ability to work calmly and prioritise tasks in a busy setting. Flexible attitude to routine/non routine work. Calm and cheerful approach to work duties. Tactful, patient, good listener. Able to work as part of a team.
Desirable
Customer Service or Business Administration Courses IT Training Basic proficiency in Microsoft Office Familiarity with electronic patient record systems Experience of working in a healthcare setting
Internal NHS Job Vacancy Essential
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Worcestershire Acute Hospitals NHS Trust
Address The Alexandra Hospital
Woodrow Drive
REDDITCH
Worcestershire
B98 7UB
United Kingdom
Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)