About this role
Job summary
An exciting opportunity has arisen within the Elective Orthopaedics Specialty, for a full-time, permanent, Band 6 Service Manager.
We are looking for a pro-active, dynamic, experienced manager with excellent communication, organisational, administrative, waiting list and staff management skills with a proven track record of working in a demanding and fast paced environment.
The postholder will be responsible for ensuring effective operational and strategic planning, development and management of the EO surgical services to ensure compliance with national waiting time targets. To achieve this the postholder will work collaboratively with a multidisciplinary team of Divisional Managers, Consultants, Nurses and Admin Teams to ensure the effective delivery of Trust, Directorate and Team objectives.
Main duties of the job
Please see the attached job description for more detailed information relating to the duties and responsibilities for this post.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description Job responsibilities
Please see the attached job description for more detailed information relating to the duties and responsibilities for this post.
Person Specification
Training and Qualifactions Essential
A level standard of education, or equivalent, to include Maths and English NVQ 3 in Management or equivalent Comprehensive IT experience/qualification ILM Introductory Management Certificate or equivalent
Desirable
Diploma/degree holder
Experience Essential
Experience within the Healthcare sector at a management level including: project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management Evidence of having achieved Challenging healthcare and business targets Well developed IT skills to manage and report on complex performance management information systems. Previous experience of managing staff.
Desirable
Previous experience of using Nervecentre and other NUH reporting systems
Communication and Relationship Skills Essential
Able to communicate business sensitive information Able to provide complex or sensitive information verbally and in range of documentary forms including letters and reports Secure agreement or co-operation from NHS staff at all levels of the organisation Maintain sensitivity and empathy in communication with patients/clients Day to day supervision of a team of staff
Desirable
Experience of working in a similar role within the NHS. Experience of managing patient complaints
Analytical & Judgement Skills Essential
Able to use judgement to make decisions on meeting business targets Able to analyse a range of facts or situations, and compare a range of options Skilled in highlighting business performance information Proposes changes to practices, procedures for own area Able to undertake audits of healthcare data Knowledge and application of 18 week RTT pathways and cancer targets.
Planning & Organisation Skills Essential
Demonstrates an ability to work on own initiative Works within prescribed deadlines Can formulate and organise complex activities, and programmes Coordinating multi-disciplinary meetings Able to place orders and maintain stock control Able to exercise responsibility as authorised signatory for administrative processes Manage and develop computer filing systems Can train new members of staff in administrative systems Able to undertake significant job responsibility for maintaining operational systems Evidence of personal development relevant to post
Physical Skills Essential
Able to sit for long periods at a desk. Prolonged VDU usage.
Other Requirements Essential
Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Remains calm and co-operative under pressure or in difficult and uncertain situations Able to sustain concentration required for checking documents, for inputting into computer Displays self confidence, innovation and positive image Demonstrates enthusiasm and a conscientious approach to work, advocating this to others Flexibility to be able to work across both campuses if required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Nottingham University Hospitals NHS Trusts
Address Queen's Medical Centre
Derby Road
Nottingham
NG7 2UH
United Kingdom
Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)