About this role
Job summary Lead Digital Transformation That Transforms Care
At North West Ambulance Service NHS Trust (NWAS), we are on an ambitious journey to deliver the right care, at the right time, in the right place - every time
As we progress our 2026-2031 Strategy, digital transformation and data-driven care are central to how we improve outcomes, reduce inequality, and build a sustainable urgent and emergency care system.
We are now seeking an exceptional Chief Clinical Information Officer (CCIO) to lead this transformation from a clinical perspective.
Main duties of the job
This is a pivotal clinical leadership role, working in partnership with the Chief Information Officer to shape and deliver NWAS' digital future.
You will provide strategic clinical leadership for digital transformation, ensuring technology, data, and innovation directly improve patient safety, clinical quality, and operational performance.
You will be at the forefront of delivering a digitally enabled care model, helping NWAS:
Use data and digital tools to improve clinical decision-making and outcomes
Enable more coordinated and responsive care pathways across systems
Embed continuous innovation and improvement into frontline practice
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
As CCIO, you will:
Drive Digital Transformation Lead the clinical design and adoption of digital systems and data-enabled care
Ensure digital initiatives directly support safer, more effective, and more equitable care
Champion innovation, horizon scanning emerging technologies and translating them into real-world impact
Shape Strategic Direction Co-lead the Trusts Digital Roadmap, aligning with national NHS priorities and local system needs
Embed digital transformation across all services, ensuring integration with clinical and operational strategies
Enable Data-Driven Care Drive a culture where data, analytics and insight inform clinical and operational decisions
Ensure clinical safety, governance and information stewardship are embedded in all digital developments
Lead Cultural Change Act as a visible clinical ambassador for digital transformation
Build digital capability and literacy across the workforce
Engage clinicians and operational teams as active partners in change
Influence Beyond the Trust Represent NWAS regionally and nationally, shaping system-wide digital health development
Build partnerships across Integrated Care Systems to support joined-up, technology-enabled care.
We are seeking a senior clinical leader who:
Is a registered healthcare professional with significant leadership experience in urgent and emergency care
Has a strong track record of leading large-scale digital transformation and service redesign
Can bridge clinical, operational and digital domains with credibility and influence
Demonstrates strategic thinking, innovation, and systems leadership
Is passionate about improving patient outcomes through technology and data
Above all, you will be someone who can translate vision into delivery, bringing people with you to embed sustainable change.
Assessment Centre's for this role will be held on 12th June 2026 and will be conducted in person, so please bear this in mind when applying.
Person Specification
Skills & Competencies Essential
oDemonstrates excellent strategic clinical and digital leadership in the pre-hospital urgent and emergency care setting, with the ability to enthuse motivate and involve individuals and multi-disciplinary teams. oAbility to lead complex clinical digital transformation programme across multidisciplinary teams and organisational boundaries oSkilled in translating clinical and operational needs into digital solutions, including redesigning care pathways, optimising workflows, improve service delivery and embedding new technologies oStrong understanding of digital clinical safety standards (DCB0129/DCB0160) and information governance principles including the Caldicott principles oAble to analyse complex data and evidence to inform decision making oExcellent interpersonal and communication skills to build effective working relationships, influence and collaborate with clinical, operational and digital stakeholders across organisational boundaries and at all levels. oResponsible for design, creation and implementation of policies and strategies across the organisation. oA solution focused style oAbility to proactively identify and implement innovative digital solutions that enhance clinical practice, patient experience and safety. oAble to produce concise / clear technical and non-technical reports / papers to Board level oDemonstrable compassionate and inclusive leadership oExperience in the application of HR processes oDemonstrable experience of line management responsibilities
Qualification & Knowledge Essential
oRegistered Health Care Professional e.g. a Paramedic or Nurse with current registration with a relevant professional body oEducated to master's degree/post graduate level (or equivalent professional knowledge and experience) oKnowledge of the NHS, social care, and political environment, with extensive knowledge of the Urgent and Emergency Care system, especially 999 and IUC, oIn-depth knowledge of NHS Digital transformation strategies and clinical informatics oKnowledge of digital health technologies including electronic patient records, clinical decision support systems and mobile health apps
Experience Essential
oRegistered healthcare professional with significant years post qualification experience in the pre-hospital urgent and emergency care setting oSignificant clinical leadership experience within the pre-hospital urgent and emergency care setting oExperience in redesigning clinical workflows and implementing technology-enabled care models oExperience of using information, data and analytics, standards, and harnessing technology to drive service improvement, access to services oExperience of changing organisational culture and enhancing the image of digital services oExperience in managing clinical risk and ensuring digital safety in healthcare environments oProven track record of successful large scale digital project and programme delivery within a structured programme management environment oProven track record of working across organisational boundaries to deliver strategic change oInvolvement in regional or national digital health programmes or networks oUnderstanding of clinical governance, patient safety and quality improvement frameworks oGraduate of the NHS Digital Academy or agreement to undertake the qualification within 12 months of appointment oEvidence of significant and continual professional development oDigital Clinical Safety Officer training oPost graduate qualification in Clinical informatics, Health Informatics, Digital health or equivalent oPrince2 Foundation certificate oManaging Successful Programmes Foundation Certificate
Values & Behaviours Essential
oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name North West Ambulance Service NHS Trust
Address Parkway, Middlebrook, Estuary Point or Broughton
North West
M14 7LU
United Kingdom
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)