About this role
Job summary
We are seeking to recruit an enthusiastic, reliable, highly motivated administrator with excellent customer care skills to join our existing team of administration staff. You will be responsible for working within a busy department, working together as a team to help patients, support the doctors and extended multidisciplinary team.
Main duties of the job
Process incoming and outgoing mail according to established protocols.Code medical records appropriately.File and store records as required.Photocopy documentation as required.Process changes to patient registration, deduction of record and new patient registration.Summarise patients notes, as and when needed.Input data into the patients healthcare records as necessary.Communicate effectively with patients, via text message, telephone and letter.Administer On-line Access.Deal with the administration of Summary Access Requests (SARs.)Deal with the administration of patient death notifications.Deal with the administration of private work.Processing cytology administration.General administration tasks including minute taking.Secretarial skills, including typing dictations and creating referral letters.Be competent on the ERS system.Take part in the Practice Appraisal process at least once annually or as required.Be up to date with all mandatory training.Attend Practice meetings as deemed necessary.Any other reasonable duties that may be required from time-to-time.
About us
We are a large forward-thinking practice with more than 17,000 patients, based in a purpose built building the centre of Chorley. We have regular practice meetings, with a structured meeting rota including whole staff meetings, clinical meetings, safeguarding meeting and protected time for training. We have a multidisciplinary, clinical team made up of 6 GP Partners, 5 Salaried GPs and 4 Advanced Nurse Practitioners, who are supported by a wider team of Paramedics, Pharmacists, First Contact Physios, a range of specialised Nurses and Health Care Assistants. We are a training practice and have a number of junior doctors working at site, including FY2s, ST2s and ST3s. The practice benefits from a well-structured management team which is led by a Practice Business Manager. We would be happy to support and encourage your professional development to add to our diverse and enthusiastic team.
Job description Job responsibilities
Process incoming and outgoing mail according to established protocols.Code medical records appropriately.File and store records as required.Photocopy documentation as required.Process changes to patient registration, deduction of record and new patient registration.Summarise patients notes, as and when needed.Input data into the patients healthcare records as necessary.Communicate effectively with patients, via text message, telephone and letter.Administer On-line Access.Deal with the administration of Summary Access Requests (SARs.)Deal with the administration of patient death notifications.Deal with the administration of private work.Processing cytology administration.General administration tasks including minute taking.Secretarial skills, including typing dictations and creating referral letters.Be competent on the ERS system.Take part in the Practice Appraisal process at least once annually or as required.Be up to date with all mandatory training.Attend Practice meetings as deemed necessary.Any other reasonable duties that may be required from time-to-time.
Person Specification
Experience Essential
Previous experience working within a GP surgery, NHS setting or healthcare environment. Good understanding of GP practice processes and procedures. Excellent communication and customer service skills, both face-to-face and over the telephone. Professional, compassionate and courteous manner at all times. Ability to work effectively within a busy and demanding GP practice environment. Experience of handling confidential and sensitive patient information appropriately. Good organisational skills with the ability to prioritise workload and multitask effectively. Experience of undertaking a wide range of administrative duties, including data entry, document management and patient correspondence. Good IT skills, including Microsoft Office and clinical systems. Ability to work as part of a team and independently when required. Flexible approach to working patterns and duties undertaken. Good standard of secondary education, including English and Maths. Ability to work a minimum of 30 hours over 5 days per week.
Desirable
Experience of using EMIS Web clinical system. Experience of coding and summarising medical records. Knowledge and experience of NHS registration processes and patient record management. Experience of administering online patient access and Summary Access Requests (SARs). Experience of secretarial duties, including audio typing, referrals and minute taking. Experience of using the NHS e-Referral Service (e-RS/ERS). Understanding of cytology administration and private work processes. Willingness to undertake further training and development as required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Library House Surgery
Address Avondale Road
Chorley
Lancashire
PR7 2AD
United Kingdom
Employer's website https://www.libraryhousesurgery.com/ (Opens in a new tab)