About this role
Job summary
Korus Health is a local company that supports the work of the NHS by making ultrasound scans accessible to patients within their community. This role forms part of a clinical team working to give patients a safe and positive experience prior and during their ultrasound appointment and will support clinics in locations across the country.
Unfortunately, were unable to consider candidates who require visa sponsorship for this role.
The Patient Liaison and Administration Coordinator is responsible for booking patients into appointments, handling incoming and outgoing calls, and providing efficient administrative support to help ensure the smooth running of the service.
The postholder will act as a key point of contact for patients, colleagues, and external stakeholders, delivering a professional, helpful and patient-focused service at all times. The role requires the applicant to have strong communication skills, good attention to detail, be organised and have the ability to manage a high volume of tasks accurately in a busy environment.
Main duties of the job
Responsibilities will include:
Patient booking and telephone support
Administrative support
Compliance and standards
About us
We are a fast growing company that places the highest value on being an innovative and supportive work place. In a recent survey, staff expressed that they would recommend Korus to friends and family as a place to work.
Job description Job responsibilities Patient booking and telephone support
Receive incoming calls from patients and other stakeholders in a professional and courteous manner. Make outbound calls to patients to arrange, confirm, amend, or cancel appointments.
Book patients into appropriate clinic slots in line with service requirements, availability, and booking protocols.
Provide patients with clear appointment information, including date, time, location, and any preparation instructions. Respond appropriately to patient queries, escalating clinical or complex concerns to the relevant team where required.
Administrative support Accurately enter, update and maintain patient and appointment information on relevant systems.
Process referrals, appointment changes and clinic updates in line with agreed procedures.
Prepare and send letters, emails and other routine communications.
Monitor shared inboxes and administrative workflows, ensuring tasks are dealt with in a timely manner.
Assist with general office and operational administration as required.
Compliance and standards Maintain patient confidentiality at all times and handle information in line with GDPR, data protection requirements and company policies.
Work in line with company procedures, service protocols and expected quality standards.
Contribute to a positive patient experience through professional communication and attention to detail.
Take part in training, team meetings, and service improvement activities as required.
Person Specification
Qualifications Essential
GCSEs in English and Maths
Desirable
Administrative qualifications
Experience Essential
Good standard of general education, including English and Maths. Previous experience in an administrative, call handling, customer service or booking role. Confident and professional telephone manner. Strong written and verbal communication skills. Good IT skills, including confidence using email, Microsoft Office, and booking or database systems. Strong attention to detail and accuracy. Ability to prioritise workload and manage multiple tasks effectively. Able to work calmly and professionally in a busy environment. Good interpersonal skills and ability to work as part of a team.
Desirable
Experience working in a healthcare, diagnostic or patient-facing administrative role. Experience of appointment booking systems or patient administration systems. Understanding of the importance of confidentiality and data protection in a healthcare setting.
Safer Recruitment Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Korus Health
Address Trevissome Park
Truro
TR4 8UN
United Kingdom
Employer's website https://peninsulaultrasound.org/ (Opens in a new tab)