About this role
Job summary
*Previous Applicant Needs Not Apply*
A&E Receptionist - Band 2
22.5 hours per week - Permanent
We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer care.
The role will involve providing reception support to the clinical team within the A&E Department. In addition it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as part of the role as the service works 24 hours a day, 7 days a week therefore you will be required to work shift patterns that incorporate days, evenings and nights.
Unsociable hours over weekends, Bank Holidays and hours worked between 8:00pm - 6:00am will receive enhancement payments.
Main duties of the job
As an A&E Receptionist, you will be expected to provide a welcoming and professional first impression for our patients/Healthcare Professionals on arrival at the A&E reception desk, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience. You will be the first point of contact for anyone accessing the department therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner. The post holder will be expected to provide full clerical support to the A&E Department teams based within the Hospital. Working within the hospital, you will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the receptions service. The post holder will be expected to provide administrative cover across all reception desks within A&E and Same Day Emergency Care. Flexibility is required as part of the role as the service works 24 hours a day, 7 days a week therefore as part of this role, you will be required to work shift patterns that incorporate days, evenings and nights.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Compassion Accountability Respect Excellence We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Qualifications Essential
GCSE English (Grade A-C) Computer Skills
Experience Essential
Word processing/database Working directly with the public/reception duties Filing and use of Excel
Desirable
Working in a Health Care Setting A&E Experience
skills and knowledge Essential
Excellent written & verbal communication skills Organisational Skills Able to work as part of team Able to work on own initiative Good interpersonal skills Accuracy Attention to detail Able to prioritise work
Desirable
Lorenzo computer skills
other factors Essential
Flexibility Reliability Courteous and professional attitude Fitness to undertake the duties of the post Willingness to train and be trained Committed to personal/professional development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust
Address Tameside General Hospital
Fountain Street
Ashton under Lyne
OL6 9RW
United Kingdom
Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)