About this role
Job summary
Purpose of the Role
The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions, advising patients on next steps, and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence-based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high-quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service.
Main duties of the job
NHS 111 Clinical Advisor - Responsibilities and Requirements
Deliver safe, effective telephone triage, assessment and clinical validation for patients of all ages using NHS Pathways and clinical decision support systems.Provide evidence-based advice, promote self-care, and direct patients to appropriate healthcare services across primary, secondary, community, and emergency care settings.Support Health Advisors and colleagues through clinical guidance, applying advanced communication, negotiation, critical-thinking, and decision-making skills in a high-pressure environment.Maintain accurate patient records and deliver compassionate, patient-centred care while meeting service quality and performance standards.Maintain professional registration (NMC, HCPC, GPhC or equivalent), clinical competence, and ongoing professional development.Participate in supervision, performance reviews, mandatory training, and service development activities.Work in accordance with professional codes of conduct, organisational values, and current clinical guidelines.Registered Nurse (Adult), Paramedic, or Pharmacist with a minimum of two years' post-registration clinical experience.Broad clinical knowledge and experience, including acute, urgent, primary, or community care settings.Able to work autonomously and effectively under pressure while managing competing priorities.Flexible to meet service demands, including evenings, weekends, and bank holidays.
About us
We are always:
Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities. Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual. Respectful we recognise the value that individual and team difference bring, welcoming views, listening, being honest, and learning from others experiences. Encouraging we believe everyone matters, so we inspire confidence in others promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.
Job description Job responsibilities
NHS 111 Clinical Advisor
Purpose of the Role
The post holder is responsible for assessing callers presenting with a wide range of clinical conditions, providing advice, determining appropriate next steps, and referring patients to further care when required. Using NHS Pathways and other clinical decision support systems, the Clinical Advisor delivers safe, evidence-based care as part of a multidisciplinary team within DHU 111 (East Midlands) CIC.
The role requires a commitment to high-quality patient care, clinical excellence, continuous professional development, and service improvement.
DHU Values
The post holder is expected to role model DHU values:
Compassionate Demonstrating kindness, empathy, and understanding towards patients, colleagues, and communities.Accomplished Providing responsive, adaptable, and professional care and advice 24/7.Respectful Valuing diversity, listening to others, and learning from different perspectives and experiences.Encouraging Supporting confidence, development, innovation, and a culture of speaking up.Key Responsibilities
Telephone Triage
Conduct telephone triage, clinical validation, and assessment using NHS Pathways and other clinical decision support systems.Assess patients of all ages presenting with physical and mental health concerns.Provide safe, evidence-based advice, including self-care guidance where appropriate.Support Health Advisors and colleagues through the clinical advice line.Facilitate access to appropriate healthcare services across primary, secondary, community, tertiary, and emergency care settings.Use effective communication and negotiation skills to agree appropriate care plans with patients.Maintain accurate patient records and deliver care with compassion, empathy, and professionalism.Apply sound clinical judgement, critical thinking, and decision-making skills under pressure.Maintain NHS Pathways competence and work within individual scope of practice.Promote patient-centred care and support callers to make informed decisions about their health.Clinical Governance
Participate in clinical governance, quality improvement, research, and service development activities.Practice in accordance with organisational policies, protocols, and guidelines.Recognise and escalate safeguarding concerns relating to adults and children.Report incidents, complaints, and compliments in accordance with organisational procedures.Maintain confidentiality and comply with Information Governance, Data Protection, Freedom of Information, and safeguarding requirements.Adhere to equality, diversity, health and safety, and organisational policies.Professional Standards
Maintain active professional registration and comply with relevant professional codes of conduct.Participate in clinical supervision, reflective practice, performance reviews, and continuing professional development.Maintain up-to-date knowledge of clinical guidelines, best practice, and service developments.Act as a mentor and role model, supporting the development of Clinical Advisors and Health Advisors.Attend mandatory training, meetings, and system updates as required.Communicate effectively with colleagues, healthcare professionals, and external agencies.Escalate outstanding concerns appropriately and contribute to a safe, professional working environment.Undertake additional duties as required to support operational service needs.Person Specification
Essential Qualifications
Registered Nurse (Adult), Registered Paramedic, or Registered Pharmacist with current professional registration.Desirable Qualifications
Minor Illness/Injury qualification.Mentoring or coaching qualification.Essential Experience
Minimum of two years' post-registration clinical experience.Experience working within multidisciplinary and multi-agency environments.Broad clinical knowledge and experience, including acute and/or primary care settings.Experience working independently.Evidence of ongoing learning, training, and professional development.Desirable Experience
NHS 111 triage or telephone advice experience.Experience working within primary care.Essential Skills and Knowledge
Strong clinical assessment, decision-making, and critical-thinking skills.Excellent communication and negotiation skills.Ability to gather, assess, document, and manage patient information accurately.Good IT literacy and confidence using telephony-based systems.Understanding of patient confidentiality, accountability, and data protection requirements.Effective time-management and prioritisation skills.Ability to work under pressure and contribute to service development.Understanding of healthcare pathways across primary, secondary, community, and tertiary care settings.Commitment to supporting, coaching, and mentoring colleagues.Awareness of current developments within health and social care.Desirable Skills and Knowledge
Knowledge of local primary care services and stakeholders.Specialist IT skills.Personal Attributes
Commitment to the role and continuous professional development.Flexible approach to working hours, including weekends, bank holidays, and unsocial hours.Ability to work both independently and as part of a team.Positive and proactive approach to patient care and colleague support.Organisational Responsibilities
Health & Safety
Take responsibility for personal health and safety and that of others who may be affected by your actions. Comply with DHU Health Care CIC health and safety policies and procedures.
Infection Prevention & Control
Adhere to infection prevention and control policies to maintain a safe environment for patients, visitors, and staff.
Safeguarding
Promote and support the safeguarding of adults, children, and young people, ensuring concerns are recognised and appropriately escalated.
Equality, Diversity and Inclusion
Support DHU's commitment to equality, diversity, inclusion, and the elimination of discrimination, treating all individuals with dignity, fairness, and respect.
Person Specification
Qualifications Essential
Registered Nurse (Adult), Pharmacist, or Paramedic with valid registration. Minimum 2 years post-registration clinical experience. Experience in multidisciplinary/multi-agency environments. Broad clinical knowledge, including acute and/or primary care. Experience working independently. Evidence of ongoing training and professional development. Good IT literacy and ability to use clinical systems. Strong communication and negotiation skills. Ability to gather, process, and accurately document patient information. Strong clinical decision-making and critical-thinking skills. Accountability in clinical practice. Effective time management and ability to prioritise under pressure. Willingness to contribute to service development. Ability to work under pressure. Understanding of confidentiality and data protection. Ability and willingness to support, coach, and mentor others.
Desirable
Recognised Minor Illness/Injuries certificate. Mentor/coaching qualification. Experience and competence in nurse triage/telephone advice. Experience working within primary care. Good knowledge of local primary care services and key stakeholders Specialist IT skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name DHU Healthcare
Address Orbis Building
Riverside Road, Pride Park
Derby
Derbyshire
DE24 8HY
United Kingdom
Employer's website http://www.dhuhealthcare.com/ (Opens in a new tab)