About this role
Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
Do you have excellent communications skills and enjoy providing excellent customer service?
Can you effectively manage multiple tasks and priorities?
Do you have a keen eye for detail, and have experience of managing detailed complex information and maintaining a strong degree of confidentiality?
If you have said Yes to each of the above, then we might just have the role for you.
We are looking to recruit a professional, conscientious, individual to become part of our Adult Care Services Team as an Administration Officer for our Community Inpatient Unit based in St Peter's Ward, Hemel Hempstead Hospital, Hertfordshire.
Main duties of the job
Duties and responsibilities of the role include:
Providing a high-quality administrative service to meet the requirements of the unit including data collation and recording, audits, surveys, filing, making and receiving telephone calls, photocopying etc.
Act as the first point of contact for visitors, patients, carers and health professionals, ensuring that everyone is greeted and attended to with a high focus on customer service standards
Working unsupervised and organise/manage own workload on a day-to-day basis
Organise, coordinate and attend meetings, where necessary, for the team, including liaison with other departments, preparing agendas, minute taking and following up on actions
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification Essential
Good level of literacy and numeracy and general education NVQ Admin Level 3 in Administration or equivalent
Desirable
European Computer Driving Licence (ECDL) or equivalent
Experience Essential
Secretarial or administrative experience in an office environment. Experience of working with the general public in a customer or client-facing role. Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment. Experience of taking, producing and distributing notes as directed.
Desirable
Experience of working with patients and carers in a public sector environment. Experience of working in a health care environment. Knowledge of petty cash and stock ordering procedures
Skills & Knowledge Essential
Understanding of the need for confidentiality. Understanding of Equal Opportunities and Diversity. Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook). Accurate copy typing. Excellent verbal and written skills. Able use own initiative to plan and prioritise own workload to meet deadlines. Able to provide evidence of demonstration of the Trust's Values and Behaviours. Ability to work autonomously and make decisions.
Desirable
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central London Community Health Trust
Address St Peter's Ward, Hemel Hempstead Hospital
Hillfield Road
Hemel Hempstead
HP2 4AD
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)