About this role
Job summary
- To provide a county wide out-patient appointment booking service for patients referred on an Urgent Suspected Cancer Pathway and clinicians ensuring wait time targets with all capacity efficiently used.
- Monitoring referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
- To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with services/consultants where capacity problems exist.
- Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and wait time targets.
- To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
- To ensure accurate and timely data collection. Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.
Main duties of the job
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
- Effectively monitor and maintain the e-RS system ensure accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Effective use of specialty capacity taking account of varying clinical abilities and clinical specialisms within the clinical teams. Involving decisions to achieve capacity versus demand balance and most effective use of available capacity.
- Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions/recommendations on reallocation of capacity as appropriate.
- Manage timely and efficient processing of referral letters, progress chasing with GPs and consultants as necessary.
- Timely and accurate cancellation of clinics and appropriate re-scheduling of appointments.
- Using tact and persuasion to encourage patients who may be highly anxious or distressed to attend for procedures which they often hold negative misconceptions and unrealistic expectations
- Assess incoming enquiries or unexpected events and decide on appropriate and timely course of action. Decision making on booking appointment appropriately.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description Job responsibilities
Please see the attached job description and person specification for more information on the main responsibilities of this role
Person Specification
Knowledge Essential
Good communication skills, written and verbal Good IT skills and a high level of proficiency in Microsoft office Excellent organisational skills Ability to learn various IT systems and use them alongside each other Ability to work as a part of a multidisciplinary environment
Desirable
Knowledge of Cancer Waiting Time standards
Experience Essential
NHS experience
Qualifications Essential
Evidence of basic schooling/Education (GCSE) with English, Mathematics or Equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Gloucestershire Hospitals NHS Foundation Trust
Great Western Road,
Gloucester
GL1 3NN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)