About this role
Job summary
The Patient Booking Advisor has a varied and extensive role and will work closely with the Deputy Practice Manager and Clinic Co-Ordinators. The main role involves booking NHS patients for surgery and outpatient appointments using our SystmOne patient management system. You will ensure that patients are provided with all of the information required for their specific appointment/procedure and are guided through what to expect and supported with any further care that they might need. You will provide a reassuring manner to all patients as you will be their first point of contact with Cotswold Surgical Partners.
Main duties of the job
Booking NHS patients in to surgical and outpatient appointment slots over the phone, including occasional face to face bookings.
Patient file preparation. Ensure that all patient paper files are prepared and accurate prior to the patients appointment.
Accurate completion of spreadsheets and all SystmOne entries.
Finalise and confirm with patient any appointment slots blocked for specific patients by clinical team, ensuring patient is provided with all information required.
Support Co-Ordinators and Patient Booking Team to ensure sessions/clinics are maximised, cancellations are addressed and DNAs are managed and kept to a minimum.
Book from wait lists, ensure appointments are offered in priority/date order.
Answer incoming phone queries and directly appropriately if required.
Manage post-operative clinical queries/concerns with direct support from co-ordinators and clinical team.
Provide cross-cover at times of annual leave and unforeseen absence.
Ad hoc Reception cover
Printing stock leaflets, forms and paperwork.
Franking and mail duties.
Supporting team with duties such as maintenance and cleaning of coffee machines and loading/unloading dishwasher.
Display a professional, positive, and supportive attitude, upholding the care values of Cotswold Surgical Partners, which are:
Dignity and Respect
Quality Care
Accountable
Attentive
Collaborative
Adhere to Cotswold Surgical Partners safeguarding policies and procedures.
About us
Cotswold Surgical Partners is a leading provider of NHS and private dermatology, plastic surgery, and aesthetic procedures. As a Consultant-led organization regulated by the Care Quality Commission, we are committed to delivering exceptional patient care across multiple locations in the region, supporting both NHS and private patients with a focus on quality and safety.
If you are passionate about providing outstanding patient service and thrive in a dynamic healthcare environment, we invite you to explore this opportunity with us. Join Cotswold Surgical Partners and make a meaningful difference in patients' lives.
Job description Job responsibilities
Job Purpose
The Patient Booking Advisor has a varied and extensive role and will work closely with the Deputy Practice Manager and Clinic Co-Ordinators. The main role involves booking NHS patients for surgery and outpatient appointments using our SystmOne patient management system. You will ensure that patients are provided with all of the information required for their specific appointment/procedure and are guided through what to expect and supported with any further care that they might need. You will provide a reassuring manner to all patients as you will be their first point of contact with Cotswold Surgical Partners.
Key Responsibilities
Booking NHS patients in to surgical and outpatient appointment slots over the phone, including occasional face to face bookings.
Patient file preparation. Ensure that all patient paper files are prepared and accurate prior to the patients appointment.
Accurate completion of spreadsheets and all SystmOne entries.
Finalise and confirm with patient any appointment slots blocked for specific patients by clinical team, ensuring patient is provided with all information required.
Support Co-Ordinators and Patient Booking Team to ensure sessions/clinics are maximised, cancellations are addressed and DNAs are managed and kept to a minimum.
Book from wait lists, ensure appointments are offered in priority/date order.
Answer incoming phone queries and directly appropriately if required.
Manage post-operative clinical queries/concerns with direct support from co-ordinators and clinical team.
Provide cross-cover at times of annual leave and unforeseen absence.
Ad hoc Reception cover
Printing stock leaflets, forms and paperwork.
Franking and mail duties.
Supporting team with duties such as maintenance and cleaning of coffee machines and loading/unloading dishwasher.
Display a professional, positive, and supportive attitude, upholding the care values of Cotswold Surgical Partners, which are:
Dignity and Respect
Quality Care
Accountable
Attentive
Collaborative
Adhere to Cotswold Surgical Partners safeguarding policies and procedures.
Person Specification
Attention to detail, including close and continual monitoring and checking of processes and work tasks
Ability to work in a calm, logical and methodical way in a fast-paced environment
Work planning and management including scheduling and prioritising work tasks to meet strict deadlines
Efficient data collection, ensuring meticulous accuracy in all data entries, including patient records and spreadsheets
Able to identify problems quickly and accurately and implement workable solutions
Strict adherence to confidentiality, regulations and ethical standards
The ability to communicate effectively over the phone with patients, directly with patients, with other employees and stakeholders
Thorough and confident use of Microsoft Outlook, Word, Excel, and willingness to learn new processes, and work collaboratively with colleagues
Pleasant and caring disposition
Person Specification
Person Specification Essential
Attention to detail, including close and continual monitoring and checking of processes and work tasks Ability to work in a calm, logical and methodical way in a fast-paced environment Work planning and management including scheduling and prioritising work tasks to meet strict deadlines Efficient data collection, ensuring meticulous accuracy in all data entries, including patient records and spreadsheets Able to identify problems quickly and accurately and implement workable solutions Strict adherence to confidentiality, regulations and ethical standards The ability to communicate effectively over the phone with patients, directly with patients, with other employees and stakeholders Thorough and confident use of Microsoft Outlook, Word, Excel, and willingness to learn new processes, and work collaboratively with colleagues Pleasant and caring disposition
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cotswold Surgical Partners
Address Unit 13 Interface Business Park
Royal Wootton Bassett
Wiltshire
SN4 8SY
United Kingdom
Employer's website https://www.cotswoldsurgicalpartners.co.uk/ (Opens in a new tab)