About this role
Job summary
An exciting opportunity has arisen for a highly organised and personable Ward Secretary to join Fletcher Ward within our Mental Health Inpatient Services.
This is a key administrative role supporting the smooth and efficient running of the ward. You will work closely with the Ward Manager and wider multidisciplinary team, acting as the first point of contact for patients, relatives, carers and professionals. Your ability to manage competing demands and communicate effectively will be essential in ensuring a responsive and supportive service.
Main duties of the job Provide comprehensive clerical and administrative support to the ward. Act as a central point of contact, triaging enquiries to the ward office from patients, relatives, carers and professionals. Support the Ward Manager and clinical team with day-to-day administrative processes. Maintain accurate records and support with data entry and documentation. Coordinate communications and ensure timely responses to queries. Provide cross-cover and administrative support to other wards and the wider Inpatient Services department as required.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Person Specification
Education /Qualifications and Relevant Experience Essential
NVQ 3 Business Administration or equivalent knowledge and experience Good standard of education including GCSE English and Maths Minute taking
Desirable
RSA Level 3-word processing
Skills and Aptitude Essential
Admin experience including knowledge of computer applications Ability to stay focussed and calm whilst working within Mental Health Wards Ability to learn new systems and time management
Desirable
Previous NHS experience Experience of working with Mental Health patients
Knowledge and abilities Essential
Admin and clerical experience including knowledge of computer applications Knowledge of Mental Health difficulties
Desirable
Knowledge of Mental Health Act
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Bodmin Hospital
Boundary Road
Bodmin
PL31 2QT
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)